Blue Ridge Escapes

“Great spot for a long weekend with college friends to celebrate us all turning 50! Only complaint is the unfortunate timing with the hurricane lol”

“The house needs work. It has great potential. Noticeable mildew smell, allergies flared from what we believe to be mold. Listing states internet is inconsistent this is untrue. There is no internet & they have been aware of it several guests back in reviews. No life jackets for the boat. Fire pit is over grown and has no wood and no chairs. Seat near lake has no cushion and is unusable. No iron as listed. Hole in wall. I had to clean the house. Dirt and debris behind tv, someone’s dirty sock was left tucked between the wall and the bed. Return vent was filthy. We were booked for 3 nights and left after one night. We left with myself and my son sick from mold, which closed my throat and left him with nasal congestion. I will say the property management company was polite and communicative despite the issues we had and we did receive a refund for the unused nights. Although I had to fight for it a little more than I expected.”

“Okay place. It did not turn out to be as clean as the descriptions said. It is good for group travel when you want people to stay in two separate buildings.”

“The house itself is was amazing. There was plenty of room for the four of us college friends. We thought the house was super cute, kitchen was very well stocked, and everything was very clean. It would have been a perfect weekend, but the air conditioning upstairs (where all the bedrooms are) was broken. We sent some messages at 3:30 pm when we got to the house. We got back what seemed to be Chat/bot responses that said "turn it off and turn it back on again" We called the emergency line around 6 or 7 but we didn't actually talk to a real person until about 10:30 pm. We did get someone out to fix the issue the next morning and had a nice weekend after that but sleeping in room that's 87 degrees with the advice to open the windows and turn the fans on with rough. Since the A/C is fixed, I'm sure you won't have this issue. I would absolutely stay here again if I came back to the area.”

“I do NOT recommend booking with Blue Ridge Escapes. The amenities advertised in the listing were not available, and the property was not clean. Despite the listing advertising “strong Wi-Fi,” there was no internet service for the duration of our stay. The bathrooms had extensive visible mold, old and dirty shower curtains, and the carpets throughout the property were heavily soiled and in an unacceptable condition. The customer service was even more disappointing. Rather than addressing the property’s deficiencies or offering reasonable compensation, Gabrielle from the property management company responded in a passive-aggressive and unprofessional manner. Airbnb reviewed the photographs documenting the property’s condition and, according to Airbnb, advised the host to provide compensation. Instead of resolving the issues, Gabrielle chose to cancel our reservation mid-trip, requiring us to leave rather than remedy the problems. This compounded the inconvenience for our young family.”

“We enjoyed our stay, only issue was the A.c. would not cool the house below 75 degrees. I messaged Blue ridge and they stated they'd look into it and get back to me. I never heard back.”

“Very private setting for being so close to town. We appreciated the last-minute booking option. We felt a bit distrusted when we were contacted about our dog. My husband came to pick us up and let the dog out of the car into the driveway to stretch her legs. The host's camera's picked up the presence of a dog and we were subsequently questioned us about her presence there. We were reminded of the no dog policy and asked to confirm that we understand the policy and confirm that we have not allowed dogs into the home. It made us feel like we were under suspicion and far less welcome. The cameras clearly showed no entry by the dog into the home, so we appreciated them backing off when we explained and reassured. But it spiked my blood pressure in the middle of an already-difficult time. Listing does indicate that there are cameras outside the property but it still makes you feel weird about the privacy of your stay. Every time I stepped out to take a walk I knew I was being watched.”

“WiFi didn’t work and was unable to connect to their (cheap/outdated) hot spot with any Apple products to do my work. Their AI chatbot was not helpful in resolving the issue. There were no updates about contacting the service provider (e.g., they called or sent an email and awaiting a response), only something along the lines of “thank you for your patience!” This would otherwise have been a great AirBNB venue. The view of the mountains was awesome, and for some reason the hotspot did work for the smart TV upstairs but was out of range for the one in the basement. Overall, I was disappointed.”

“The directions provided used route #s where only names were listed on the roads and did not have distances (was the next turn 2 blocks or 2 miles away?), there were dirty dishes and flatware in the cabinets, the commode seat was completely slipping off (I repaired it) the water pressure was random and often not enough for a shower, there were no extra blankets as advertised, the patio area was filthy: nasty table, dirty wet towel and trash, no life jackets as required for the advertised canoe- then discovered the canoe had a large hole. When I reached out to Blue Ridge, the communication was not really responsive - then finally they said they would refund me $70 for the lack of the canoe, it has been 2 weeks and no refund. The location is lovely, but I would not go there again. Never had these problems in all my many years of Airbnb all over the world, including other places on Claytor - this was very sad.”

“This was possibly our worst Airbnb stay. Upon arrival the unit was filthy- dust pans full of dirt, dust, hair, pills, contact lenses and molded food that we swept up. The carpet was matted down and covered in debris- the vacuum was missing its battery so it was impossible to clean. The thermostat was set to 75 upon arrival and the main level thermostat was unresponsive. We immediately reached out to BRE- and while they responded quickly- it felt like an AI response and was very unhelpful. The solution was it was after 10pm and our concerns couldn’t be addressed until the next day. Next day housekeeping brought a vacuum and I finished cleaning the unit myself. The bathroom sinks were dirty with smeared toothpaste and pink mold. The air filters were brown and caked in dust/hair- left us sneezing. The pool access code didn’t work and after 10+ calls, we were never provided a working code. Very nice house/neighborhood but horrible host and housekeeping team.”