Goldnest in Richardson, Texas

“Bad experience upon booking . Was asked by a 3rd party app to pay a $500 security deposit (refundable ) or $75 security deposit non refundable before we can receive the entry code . Upon agreeing to pay such fees . An hour before check in 4pm I requested the code and I was told I had to wait to receive the code 45 min unless I paid an early entry fee of $30 . DO NOT EXPECT TO ENTER THE PROPERTY PRIOR TO 4pm W/O PAYING. And after 4pm we still waited 30 min to receive the code . Other than that it’s a great home w great amenities pool table , swimming pool was great . Great local restaurants home is spacious AC blows cold … I’d give it 10 stars if it wasn’t for the upfront fees by 3rd party . I just wished they would mention it prior to booking”

“The property was beautiful, exactly as described, and the pool was a highlight. We were required to pay a security deposit and sign additional agreements, which I understood. However, I expected the same level of care when a safety issue arose. On our first night, the oven released a strong gas smell whenever it was turned on. We reported it immediately. Two technicians came, both acknowledged the smell but both said someone else had to come out to fix it, but Goldnest ultimately said no issue was found and took no further action. We didn’t feel safe cooking, so we had to DoorDash for the rest of our stay. My concern was my family’s and future guests safety, not compensation ultimately. Thankfully, Airbnb stepped in, relocated us, and issued a partial refund after Goldnest declined. While the home itself is nice, I wouldn’t stay here or with another Goldnest property again because of how this was handled.”

“The place had everything we needed to enjoy a group setting with friends! With a pool, a pool table and a large living room to gather everyone to spend quality time. Plus, location is close to everything in the Dallas area but don’t have to be in Dallas. Host(s) were responsive and provided helpful instructions with the website they provide on check in. Overall, pretty chill stay”

“This posting was not accurate about the amount of people. The listing said 16+, but the host limited it to 7 and would not provide entry instructions until we agreed. Then, they further required extra payments OUTSIDE of AirBNB, both of which was completely after we paid for the lodging. They also texted at inappropriate times (5am). The house and everything was great, but the inaccurate advertising and aggressive tactics will stick with me. If my church group wasn’t against a time constraint, I wouldn’t have stuck with this. I hope AirBNB can help hosts stay in the app, and not do payment things outside the app.”

“Can't say enough about this home!! It is absolutely pristine. So spacious, fabulous bedding, comfy furniture and fabulous backyard where we were entertained each night with a family of bunnies! This was a last minute booking for us, and we got so lucky!!! Would stay here again and again!!”