PlushHost reviews in Texas

“The hosts were very nice and responsive, and we really appreciated the late check-in. The Airbnb itself was nice and a great size for our group. While the neighborhood seemed a little questionable at first, we had no issues with the neighbors. There were five girls staying, so having more towels and a full-length mirror would have been really helpful. We didn't have enough towels for all five of us. Unfortunately, the biggest issue was the power. The entire right side of the house, including both bathrooms and closets, lost power for the majority of our stay. We were told to reset the breaker, but the power would only stay on for a few minutes before going back out. An electrician was eventually offered, but only after we had reset the breaker several times. Overall, the hosts were pleasant and responsive, but the electrical issues were a major inconvenience and significantly affected our stay.”

“The property is cute, cozy, and nicely decorated. The location was convenient, although the surrounding neighborhood is a bit rough around the edges. It did not bother our group. Unfortunately, cleanliness and maintenance fell short. Upon arrival, I reported stains on the primary bedroom’s decorative blanket. We also noticed hair and dirt in both showers, another stained comforter, marks on bedroom walls, and a mop needing thorough cleaning or immediate replacement. Basic supplies were lacking for our 3.5-day stay, requiring us to purchase additional items. Other issues included damaged blinds affecting privacy, a loose bathroom fixture, and inconsistent fan remotes. We didn’t report every issue during our stay to avoid further inconvenience. After checkout, I shared detailed feedback privately with the host but received no response. Despite these concerns, we enjoyed our time together. The property has potential, and I hope housekeeping, maintenance, and guest readiness improve.”

“Biggest issue we encountered here was finding a mouse in our unit. We promptly left the property early on our last day there, asked for a refund for the last unused night and the hosts refunded us less than the nightly rate. Other issues included no hand soap, the front door was difficult to close and lock properly, and in general, the space was really small and cramped. (Pictures made it seem much bigger). The unit seemed like a cheaply renovated garage. Even though it was a tiny space, the mini split AC unit struggled to keep it cool even at a reasonable 72 temp setting. The whole place just felt cheap, even for a reasonable 80 something a night. Despite the many inconveniences, Ehab and Brian were professional and were quick to respond.”

“I chose this property based on the listing photos, reviews, and proximity to the Museum District. I have used Airbnb since 2017 and have never encountered an issue that caused me to leave a stay early. Although my reservation began two days earlier, Ehab was aware that I checked in late and had been in the unit less than 24 hours when I raised my concerns. I promptly shared photos and videos showing what appeared to be mildew and staining in the shower, along with small hairs and debris throughout the unit, particularly in corners and along baseboards. As I was traveling with my 5-year-old daughter, cleanliness was especially important. Ehab responded promptly and offered a cleaning crew, but I did not feel that addressed the fact that the unit should have been properly cleaned before check-in. I requested a refund, which was denied. I was not comfortable staying there or having my daughter use the space. I canceled the remainder of my stay, recovered what I could under Airbnb's policy”

“This was a very disappointing and uncomfortable stay. The cleanliness was unacceptable—we encountered fleas in the bed and I ended up with multiple flea bites, which made the space unlivable. Basic requests were also ignored. We asked for two sets of towels, only received one, and even after following up a second time, the additional towels were never provided. Overall, the lack of cleanliness and poor responsiveness from the host made this a negative experience. Do not stay here, you'd be better off sleeping in your car.”