Big Chief Vacation Properties in New Braunfels, Texas

“Considering this property cost nearly $9,000, we were extremely disappointed by the condition of the home. We encountered dirty, clogged showers, mold in nearly every bathroom, damaged and rotting tile, broken thresholds, nonworking outlets, missing toiletries and toilet paper, shortage of towels for 18 people, a major fly infestation, and a wasp-infested barn where one guest was stung multiple times. Several appliances were also broken or moldy, including the toaster, coffee maker, Keurig, ice machine, grill, and multiple door handles. Although management responded quickly to some concerns, others, including the dirty showers, were never addressed. The sheer number of issues made it unreasonable to report every problem during my bachelorette weekend, and dealing with them added unnecessary stress. This property did not meet the cleanliness, safety, maintenance, or quality standards expected at this price point.”

“This was our 3rd trip with this rental, and you can tell the house has gone downhill a little. We still love the house and location, but some updates and repairs need to be made. The master washer and dryer do not work. The dryer never gets hot, and washer doesn't actually wash the clothes. There is also a broken door going into the washroom (completely off the hinge be careful). The outside patio furniture is at the end of its life. Most chairs are rusted, bent, broken, or loose in some kind of way. The wooden benches upstairs and downstairs are both very bowed and not very usable, both should be discarded. Do not look under the sheets or pillowcases you will be turned off. The microwave light stays on, and the door does not work properly without help. The pool pump must not have been working properly because the pool water was very murky and did not really clear up even after emptying the strainer. Many other small issues. For the price these little things should be repaired.”

“Cute property in a great location just minutes from Gruene Hall, but it wasn't worth the price. It's much more worn than the listing photos suggest. We enjoyed the amenities, but too many issues took away from our stay. Cleanliness was the biggest concern: dirty dishes were put away (including a cocktail shaker half full of liquid), trash and belongings from previous guests were left throughout the house, we found hairs in the beds, stained towels/pillowcases/comforters, dirt and leaves on bedding, and one toilet had clearly not been cleaned. The pool was dirty and not circulating when we arrived, making it unusable until it was repaired. Also, one bed was soaked from the AC dripping, though thankfully we had another bed available. Communication was not great, with multiple read messages going unanswered. When I called, the host's first response was, "Which property? I have 37," which left a bad taste in my mouth. For over $8,000 for 3 nights, we expected much better.”

“Unfortunately, we cannot recommend this property. Shortly after arriving, we encountered numerous issues, including a pool with blue dye that stained my hair and damaged our swimsuits, a dirty pool, a leaking shower, dirty linens, filthy rugs, empty toiletries, a toilet that did not flush properly, and a golf cart that did not work as advertised. Communication was also disappointing. We had to repeatedly follow up with the host, who never checked in to see how things were going despite the ongoing issues. Rather than working with us to resolve the situation, we were simply told to contact Airbnb if we wanted a refund. The listing also did not match our expectations. The property was advertised as private, but the neighboring cabin had numerous vehicles parked there throughout our stay, making it feel much less secluded than represented. Because of the condition of the property and the unresolved issues, we had to leave early and book another Airbnb, resulting in additional expenses.”

“The area was great! We were just 3 minutes from Gruene. It did lack amenities, such as salt, pepper which says is availabe in the description. The freeezer doesn't make ice and that was frustrating, but there's an HEB local so we were able to stock up for our stay. The biggest takeaway is they have a MAJOR RED wasp problem. My kids freaked out the entire time. They never responded to my message regarding the wasps, but this was left off of the description and I can see why. They mention there being flowers and leaves in the pool from the surrounding landscape but failed to mention RED WASPS. I don't think there is much that can be done either because the paneling is loose so that's how they were getting in. Probably a major renovation to be fixed. The plunge pool was okay but it's very small as mentioned. The bathrooms are fully stocked and there were plenty of linens. I wouldn't stay at the exact place, but I would love to try another 8 Sages property.”