PlushHost in Houston, Texas

“The stay was okay.”

“I chose this property based on the listing photos, reviews, and proximity to the Museum District. I have used Airbnb since 2017 and have never encountered an issue that caused me to leave a stay early. Although my reservation began two days earlier, Ehab was aware that I checked in late and had been in the unit less than 24 hours when I raised my concerns. I promptly shared photos and videos showing what appeared to be mildew and staining in the shower, along with small hairs and debris throughout the unit, particularly in corners and along baseboards. As I was traveling with my 5-year-old daughter, cleanliness was especially important. Ehab responded promptly and offered a cleaning crew, but I did not feel that addressed the fact that the unit should have been properly cleaned before check-in. I requested a refund, which was denied. I was not comfortable staying there or having my daughter use the space. I canceled the remainder of my stay, recovered what I could under Airbnb's policy”

“Host responses quickly but help was late”

“The space itself was as described, but the area is very dirty, noisy, and dangerous. We had people knocking on our door loudly in the early morning during our stay for no reason at all.”

“This was a very disappointing and uncomfortable stay. The cleanliness was unacceptable—we encountered fleas in the bed and I ended up with multiple flea bites, which made the space unlivable. Basic requests were also ignored. We asked for two sets of towels, only received one, and even after following up a second time, the additional towels were never provided. Overall, the lack of cleanliness and poor responsiveness from the host made this a negative experience. Do not stay here, you'd be better off sleeping in your car.”