Rivers Retreats Properties in Dallas, Texas

“-First of all, they changed my location about 30 mins before my check in time, and when I got to the place the door lock wasn’t working so there was no way of getting in. -Beds are not comfortable at all, and also bedding wasn’t as clean. -cleaning of the house wasn’t as good, bathrooms weren’t as clean as it’s supposed to so we had to buy cleaning supplies and do it ourselves. -no curtains on windows and blinds were broken -no extra kitchen bags In conclusion, they need to work on better habits to welcome their guests, I didn’t have a good experience.”

“We stay here everytime we go to Dallas. We love this Airbnb.”

“The house itself is beautiful inside. I originally chose this location due to its proximity to the Dallas Zoo and aquarium. The listing is advertised as a retreat and “family friendly” neighborhood but the area is pretty run down. The houses directly across the street are boarded up. I didn’t feel unsafe during my stay but just know you are not going to be in a luxurious area. The house had everything we needed for our weekend. The small playground in the backyard was as nice , however, we weren’t able to use it as it sits on a decline so when my child would go down the slide, she would go full speed into the ground. Overall had a great time! Being able to use the garage in this crazy heat was awesome as well. Thanks for a good time!”

“Unfortunately, our experience was very disappointing. The host informed us that the fee had changed and that we were required to pay an additional $100 early check-in fee. This charge was not clearly communicated to us beforehand, and we were given inconsistent information regarding the amount of the fee. We believe guests should be provided with accurate and consistent pricing before making arrangements to stay at a property. In addition, when we informed them that the fire pit was not working; they ask if we could take the propane tank to the gas station to be refilled and they would reimburse us. However, we were not able to this because it would have created an additional inconvenience during what was supposed to be a relaxing stay over the weekend.”

“This property was of decent value for a long term stay. The furniture was nice and closely resembled the pictures. Although the host was very responsive, they were often unable to answer questions or address our needs in a timely manner during our stay. These issues included accessing the property gate, using the mailbox, and obtaining parking passes. Additionally, when we arrived, the hot water did not work and the paper towel holder was missing from the wall. Overall, the property was clean and in a nice location, but the number of issues and miscommunications during our stay was frustrating.”