True Property Management reviews in Sevierville, Tennessee

“Overall I am satisfied with the stay my partner and I had at this property, but it was not without issue. The hot tub, being one of the only things we really wanted out of this stay, was not working. They did eventually send a maintenance guy, at 9pm, but only after wasting an entire day trying to get us to troubleshoot when we weren't even at the property. Considering it is one of the main selling points of the stay, I'd hope that in the future there's some level of oversight to make sure that things are actually working before guests show up. In the end, we were able to come to an amicable solution with the property management company that owns this cabin, but we would've rather had a working hot tub in the first place.”

“When we got there, the cleaner was still there and arrived about 30 minutes after check in. I called to check because it was hard to tell if it was the cleaner or another family. I was told that we were in central time and I actually was trying to check in early. I told her that the eastern part of Tennessee is eastern and she kept telling me it was central then out of nowhere she hung up. About 10 minutes later the cleaner was done and he was a nice guy and apologized for the slight delay and my wife and I didn’t mind the delay once we realized it was a cleaner. The cleaner did a great job other than some dust here and there, like under the bed. Other than that, we really enjoyed our stay and don’t have any complaints. We were close to gatlinburg and sevierville. The last thing is the outside table was broken, they called and said they’d fix it and they never came to fix it. I would recommend it for the price for sure.”

“I booked this property based on the amenities advertised and expected them to be available and functioning throughout my stay. Unfortunately, upon arrival, I discovered that key amenities were not available as represented, which significantly impacted my vacation experience. These issues were not disclosed before check-in, leaving me with limited options after traveling to the property. I promptly documented the concerns and communicated them to the host. While the host responded, the explanations provided did not change the fact that the amenities I specifically paid for were unavailable. The host also referenced older guest reviews as proof that everything had been working; however, reviews from previous stays do not verify the condition of the property at the time of my arrival. The property has potential and may meet the needs of some travelers, but the lack of advertised amenities reduced the value of the stay. I encourage future guests to verify that any amenities are working.”

“Beautiful mountain home and views. Easy to get to downtown. However, noticeably less clean than we were imagining. There were a lot of dead bugs on the couch, in the shower, on the floor, etc. when we arrived. It might have just been a while in between guests stay. So that affected our stay negatively, other than that- a good location and deal.”

“Great view. Close to both Gatlinburg and pigeon forge, This being my first time it was a great stay!”