True Property Management

“Overall I am satisfied with the stay my partner and I had at this property, but it was not without issue. The hot tub, being one of the only things we really wanted out of this stay, was not working. They did eventually send a maintenance guy, at 9pm, but only after wasting an entire day trying to get us to troubleshoot when we weren't even at the property. Considering it is one of the main selling points of the stay, I'd hope that in the future there's some level of oversight to make sure that things are actually working before guests show up. In the end, we were able to come to an amicable solution with the property management company that owns this cabin, but we would've rather had a working hot tub in the first place.”

“Very Comfortable, felt at home!!!!”

“Peaceful and Quiet stay. Enjoyed the hot tub and great accommodations. Easy to find and great location between various wineries we visited. We look forward to staying here again.”

“When we got there, the cleaner was still there and arrived about 30 minutes after check in. I called to check because it was hard to tell if it was the cleaner or another family. I was told that we were in central time and I actually was trying to check in early. I told her that the eastern part of Tennessee is eastern and she kept telling me it was central then out of nowhere she hung up. About 10 minutes later the cleaner was done and he was a nice guy and apologized for the slight delay and my wife and I didn’t mind the delay once we realized it was a cleaner. The cleaner did a great job other than some dust here and there, like under the bed. Other than that, we really enjoyed our stay and don’t have any complaints. We were close to gatlinburg and sevierville. The last thing is the outside table was broken, they called and said they’d fix it and they never came to fix it. I would recommend it for the price for sure.”

“I booked this property based on the amenities advertised and expected them to be available and functioning throughout my stay. Unfortunately, upon arrival, I discovered that key amenities were not available as represented, which significantly impacted my vacation experience. These issues were not disclosed before check-in, leaving me with limited options after traveling to the property. I promptly documented the concerns and communicated them to the host. While the host responded, the explanations provided did not change the fact that the amenities I specifically paid for were unavailable. The host also referenced older guest reviews as proof that everything had been working; however, reviews from previous stays do not verify the condition of the property at the time of my arrival. The property has potential and may meet the needs of some travelers, but the lack of advertised amenities reduced the value of the stay. I encourage future guests to verify that any amenities are working.”

“Beautiful mountain home and views. Easy to get to downtown. However, noticeably less clean than we were imagining. There were a lot of dead bugs on the couch, in the shower, on the floor, etc. when we arrived. It might have just been a while in between guests stay. So that affected our stay negatively, other than that- a good location and deal.”

“We enjoyed our stay. We were disappointed that there was no chlorine in the hot tub. There was also a pair of dried up contacts on my night stand. We say a little mouse in the house as well.”

“we found poop on the fitted sheet at the foot of the bed between the top sheet, and on the fitted sheet, most likely from a small dog, which tells us that the sheets were never cleaned. The hot tub was also gross The floater that is supposed to have chlorine in it was completely empty and the bottom was slimy. no propane for the grill, we found safety pins on the floor. we contacted the host about a partial refund because we had to go to Walmart in the middle of the night to buy new sheets for the bed because they have no bedding in the cabin. The host offered to reimburse us for the sheets and then told us they’d give us 10% off on our next day. We are definitely not interested in staying at a place that does not clean their sheets. if Airbnb would let me leave a longer review I would but unfortunately, they only give you so much room for reviews. Take it for me. Do not stay here if you have a problem you only can talk to AI and it is very not clean.”

“Over all the cabin was okay. I contacted the host prior to our reservation to confirm that our 2025 Honda Civic would be adequate for the drive up the mountain. I was told it would be just fine, but unfortunately we had difficulty. We got stuck coming up the mountain twice. The other issue we had was that the towels that were left in the bathroom for us to use, had giant ripped holes and bleach stains all over them. I took photos but am unable to attach them to the review itself. Other than those two issues, the rest of our stay was enjoyable!”

“Dirty bathroom, pubic hair and dust around toilet, very dirty windows(something greasy on back door window and 2 living room window(crosses drawn in the grease), something crusty also on one of the living room windows,dirty hand towel(looked like makeup), dried food on towel hanging on oven handle, shower curtain didnt have enough hooks and was hanging off the rail, and dirty stove top. One single paper towel on the roll in the kitchen. 2 rolls of toilet paper were left on the front doorstep. After all that we wondered if bed linens ens had been changed.”