Casavanaa in Nashville, Tennessee

“The photo on here is professionally taken and edited in such a way that makes the place look modern and nice. In reality, the kitchen, drawer, etc are all still old. I was afraid to open the drawers to find a cockroach but thankfully there was none. Also the towels had hair from previous users.”

“Amazing stay at Casavanaa!”

“I want to formally express my disappointment with the condition of the Airbnb and the lack of follow-through during my stay. First, the bathroom had a significant mold issue, which was both unpleasant and concerning from a health standpoint. There were no hangers available, and only one used roll of toilet paper was provided for a four-day stay. I contacted hosts about these issues immediately after check-in and was repeatedly told that “the team was on it.” However, four days later, no one arrived, none of the concerns were addressed, and no updates were provided. What is most frustrating is not only the condition of the property, but the complete lack of action and communication after these problems were reported. Basic necessities and timely responses are reasonable expectations for any guest stay. I expected a much higher standard of cleanliness, preparation, and customer service. Unfortunately, this experience fell far below what was advertised”

“My original booking was canceled 2 weeks before my scheduled dates. My original place was double booked by the host. When we arrived, the towels and sheets were "clean" but nothing else was done. It smelled like mold. The bathroom and kitchen had no hand soap. There was no dish soap even though the hosts demand clean dishes in their check-out instructions. And there was no toilet paper for 2 days! The hair dryer was also broken. When we asked for refills of the amenities, the hosts said they would schedule a delivery to be dropped off. Over 24 hours and we got nothing. We had to spend nearly $100 out of pocket to get them delivered. They claim that they will reimburse us, but they refuse to update us. They also overcharged the pet fee by over $100 and refuse to refund the amount. They charged $50/pet per night which is INACCURATE ADVERTISEMENT. Customer support is unhelpful and unresponsive. It has been 2 weeks with no refund or even an UPDATE! DO NOT BOOK WITH CASAVANAA!”

“Great place that is near everything I wanted to visit. Area is very walkable and I felt so safe walking by myself. Would definitely stay here again.”