Casavanaa

“Nice place and area but pictures made it look s lot nicer and updated. Also had issues with one bathroom that never got fixed during our stay. So we had to share 1 bathroom instead of having 2 like listing”

“Beds were clean, rooms were spacious. We had some unfortunate cleanliness issues with a toilet and the floors.”

“When we arrived for our stay there was no key in the lockbox. The host was not helpful and sent us the same address twice then responded saying we were at the wrong address despite us being at the exact location and opening the empty lockbox. Very disappointing. Had to go back and forth with Airbnb for refund and find a new hotel that night since we didn’t have anywhere to stay. The host didn’t even apologize for the inconvenience or offer any type of compensation for the inconvenience. This is the worst experience with Airbnb I have ever had.”

“We had to wait 2 hrs to check in because the host didn’t respond to register my car so we didn’t get towed. When we checked in there were roaches everywhere. On the bed, restroom, and kitchen. Host refused to offer refund and stated they can send cleaners out. Do not stay here!”

“Nice house, WiFi does not work, some of the tvs done work. Spider webs on chandlers, dead roaches, broken showers, no towels. Asked multiple times about a mate check out host stopped texting back .”

“I would like to be clear, as for as being comfortable, the bed and the couch were very comfortable. The kitchen was fine had everything that I need to prepare a meal. BUT here is the bad part, I provided all correct information to Casavannaa's for registration for my vehicles before we arrived. I know for a fact my car was parked in the correct spot and properly. My car still got towed and I had to pay $320.00 to get it back. Management allows a towing company to patrol the parking lot for cars parked illegally. Even though mines was not parked illegally, no refund was made available. Secondly there was no internet for the entire 2 weeks we were there. (even after we reported it and they said they would check on it). Thirdly, the key fob to the gym and swimming pool was not made available until the 2nd week on Tuesday. So even though this place had all required things for it to be a good stay my hardship while there, the response time by them and the car tow made it BAD!! for us.”

“Let me start ny saying I check in after 4 left my 2 bags viewed the appt and left to get my son upon returning as soon as I turn lights on we saw several small roaches at first I didnt think it was because the place was clean then i went to restroom and saw two more of which I killed at that point I contacted the host and advised of situation and she stated that she would follow up the next day it was no way possible I was staying with roaches so i check out got a hotel and requested a refund to which the host refused i took picture of roach i killed on there counter top but was ask to submit more but had left by that time when ii reported to Airbnb. this was totally unacceptable I went back and forth for my refund to no prevail and just decided to dispute it with my credit card company. I did not travel 10 hours only to have to rent a hotel room due to the circumstances I felt like the victim and was not treated fairly. Before you rent make sure the bug issues are resolved”

“Definitely needs to pay attention to the mold on ceiling in bathroom and clogged drain in tub. Need new cleaning service, stains on bed.”

“Had a few hiccups during the stay but was good overall”

“Unfortunately, our stay was not a good experience. When we arrived, the bed appeared unclean and not properly prepared. Towels were left wet inside the dryer, basic essentials like bath tissue were missing, and the bathroom trash can did not even have a cover. The shampoo/body wash dispensers were also nearly empty. Additionally, while we were away, someone entered the apartment to change the bedding without informing us beforehand, even though our personal belongings were inside. That made us uncomfortable. Overall, the cleanliness, communication, and preparedness of the property did not meet expectations, especially for a family stay.”