Bear Tracts Vacation Cabins in Cosby, Tennessee

“Upon arrival, we inspected the property as asked in the check in documents. Property had cleanliness issues for both the cabin and amenities. The pool was also well below an adequate level, and was freezing cold. We canceled our first day plans to have housekeeping and maintenance at the property for follow-ups. Housekeeping arrived and did a quick clean of our initial complaints. We did find other issues throughout our stay that we handled ourselves. The maintenance guy for the pool arrived later in the day. He stated this pool does have a leak and loses water frequently. He cleaned and balanced both the pool and hot tub per our complaint. I was instructed to watch the water level throughout the night to not overfill it. We tried to use the pool and hot tub later in our stay. The pool was low, and still no heater operation. We tested the operations of the hot tub and found defects that made it unusable for our family. We canceled our next day events for maintenance again!”

“Matthew responded in a timely manner if I had any questions. the surrounding area was very quiet and beautiful. my family and I had a wonderful experience!”

“This place could be great. Replace the floors- it’s a hazard, and one that my 75 year old mother did not appreciate, especially while navigating the floors with a walker. Replace cleaning crew. There’s no reason used bandaids should be visible on pool deck during check-in. This place could be great with minimal effort. Customer service was terrible- Valerie was incredibly rude when our pool heater failed. Maintenance man said we would hear back about getting the heater replaced the next day- we never heard back at all. The whole point of selecting this place was the pool, and yet it was unusable half of our stay. Upsetting.”

“Honestly was skeptical since this place had no reviews but oh boy it didnt disappoint. Yes there are little things here and there that are "cosmetic" but everything else was awesome! 3 things to note 1)bunkbed in the upstairs does not have blinds or curtains so the sun shines right thru bright and early (kids didnt sleep up there but wasnt an issue for us) 2) bunkbed room outside of the theater room does not have a TV 3) there is a dollar general 2 mins down the road. great smoky mountains trails 5 mins down the road to the right.”

“The pictures really doesn’t show how amazing this place is! Plenty of space and a nice distance from the busy strips in pigeon Forge one Gatlinburg. We really enjoyed the getaway for my birthday! Matthew was extremely responsive which made our trip easy!”