Manager Review

Casago Smoky Mountains in Tennessee

Casago Smoky Mountains's guest reviews across Tennessee. See homeowner reviews of Casago Smoky Mountains on their profile.

Casago Smoky Mountains's guest rating in Tennessee of 4.68 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract. You can see higher-rated managers in Tennessee.

Recent guest reviews

May 2026Pigeon Forge
Loved the communication and how friendly they was!
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May 2026Pigeon Forge
Our stay was adequate and comfortable. Good location, near to restaurants etc, but it felt like it was way out in the country.
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JenniferMay 2026Sevierville
We had an amazing time staying at this cabin. It was in a great location, not too far from all the restaurants, stores and activities. The kitchen could have used more supplies like spices, cooking pots and foil but we managed just fine. Only issue we had was we believe the management company double booked the house. We had the property manager knocking on the door asking to prove we had booked the house then 10 mins later we get a call asking us to pack up and we need to check out. After sending multiple previous booking correspondence, the management company said it was alright to stay our full booking time. Not the best feeling from a management company but the house itself was great! Kids loved the pool and hot tub and there was plenty of room for everyone during our stay.
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JennyMay 2026Sevierville
The house was great! We really enjoyed our stay. The alarms on the pool are a lot! but I thought if we had little, I'd appreciate them. They did not have disband detergent and they asked us to run the dishwasher before we left.....I thought I wonder how many times these dishes have been washed with no detergent and we just ate off of them. There were very few towels in the kitchen to clean with. There weren't any oven mits. There were tons of beach towels which was great! The kids went to play basketball but there was a line to play. thanks for the stay! we had fun.
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ClintonMay 2026Pigeon Forge
We booked this place on somewhat short notice because it's close proximity to Dollywood (5 minutes) and being pet-friendly. We arrived after dark. It took us a bit to find the correct unit since the address was to the club house which was closed. Pulled into our designated parking space to be greeted by the heavy smell of pot from someone smoking nearby. The unit itself was ok and mostly clean. Never heard the neighbors. The main bedroom was missing a trash can in the bathroom and the mattress was very stiff. The main shower head was very low, around 5' above the shower floor which is challenging for taller people. The plumbing to the secondary shower was backwards (hot was cold and cold was hot). Overall the place was OK for our weekend getaway.
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Amongst managers in Tennessee, Casago Smoky Mountains currently ranks 52/78 on guest satisfaction. See the top ranked vacation rental managers in Tennessee.