Casago Smoky Mountains in Tennessee

“Let me start by saying this rental has a lot of potential however there were several things that needed to be updated. We didnt get to check in untill almost 8pm because the cabin wasnt clean. They reached out right at 4pm (check in time) to tell us the original cleaners quite, the problem was part of the group were already there. The new cleaners showed up at 5pm, check in was at 4pm. The cleaners were nice howere they should of let us know before check in so people weren't sitting waiting to get in the cabin. The fridge in the kitchen doesn't work, the wifi cuts in and out and the down stairs toilet over flowed so we had to figure out where eryone could sleep because the smell was horrendous. We reached out and they couldn't get anyone out till the next day. For what we paid I wouldn't of expected so many mishaps. They did finally compensate us after I reached out to Airbnb and they handled it. **If I were the owners of this rental, I would switch rental companies!!”

“Everything was great but the pool was dirty and hot tub wasn’t really clean. We rented Thursday and didn’t get to swim until Friday after 12. We did enjoy the house”

“I'll start off by saying that the location and home are beautiful. The dock was great to have. The home was mostly clean. I gave 4 stars because the location was amazing. However- the description and what the host messaged was incorrect. The host sent a completely different bedroom list than what the description was. It was also said to have a private master bath, but there was not one. The bathtubs were gross and dirty. They offered to send a cleaner, but I did it myself. We had issues with connecting to the WiFi. The network name and password that were sent via message and also posted at the actual home, were not correct. We ended up figuring it out on our own after a few hours or back and forth. Another pro, they were quick with their response time. We did have a wonderful week, but the inaccurate description of the home, the dirty bathtubs and wrong WiFi information was frustrating to say the least. We will give them another try because we really did love the home/location.”

“This place was AMAZING for our annual family vacation. The basketball court was perfect for my brother, the private cove and dock was amazing for my husband to fish. My daughter couldn’t stay off the kids playset. We brought our kayaks down as well and enjoyed being in a quiet cove. The street looks super friendly yet still have privacy and calmness. The photos are amazing but this place is so much more beautiful and relaxing in person!! 10/10 recommend and we will be back. The lake is so clean as well!”

“The cabin was great, had no problems at all. Relaxing with a great view! Would stay here again”