Haute Hospitality Team in Providence, Rhode Island

“It looked charming from the pictures online, however upon arrival and a change from one apartment to the next, which was frustrating, not so much, arrived to an apartment that was not equipped as a normal Airbnb that I’m used to, did a walk-through inspection of the apartment took a lot of pictures, furniture broken, window blinds broken, four towels unmatching! noticeable damage throughout the apartment itself! Extreme neighbors in the building with tons of noise after two nights, calling the cops, one person being arrested discovering cockroaches on the last day of our visit so knowing that they were always there the entire time disgusting! No communication from the landlord ownership of this Airbnb except when we called the cops on the people that were there sharing the building with us! Requested a full refund only because on short notice, we couldn’t find a place in the city of Providence at the price point we were looking for they never communicate with us one time! Cowardly…”

“At first I was excited to stay but at 6 am i heard a noise from the kitchen. It turned out to be a mouse which I had documented to let the owner know. They responded saying they didn’t have a pest issue and that it must’ve came from outside. I’ve lived in Providence my whole life and have never had a mouse come from outside and ignore the first floor just to climb to the second floor. I asked for a refund on only half my stay since one of my friends who stayed with me had an entire panic attack because she was scared which also caused us to pack 3 hours earlier than intended and leave. They denied the refund and I had to take it to support. Airbnb did see my point and helped compensate but definitely do not suggest booking if you’re looking for a quiet and CLEAN space.”

“Noticeable unclean smell of urine and fish, dirty floors and bathroom, and unclean cleaning amenities and utensils.”

“I never leave a review but so this doesn’t happen to somebody else I have to. Somebody entered the unit I was staying in at 1 AM because this company had double booked it. They had the code to the apartment and as a solo female traveler, I was terrified. It was also apparent they didn’t change the codes between guests. I had to wait up for them to send someone to change the door code and they refused to rectify it or admit the mistake was made. Nevermind that the unit was not very nice and neighbors came upstairs to ask me about a water leak. Most importantly, this is not a safe place to book.”

“The place was nice to stay. The kitchen had very basic cooking tools. The wooden cutting board has a split in the handle and at the edge of it. Luckily I was able to bring some cooking utensils and pans from a friend's place to use while there. The window in the bedroom near the back of the house was difficult to open. It turns out that same window popped off the track when i tried to close it one evening and i had to push it back into place. The parking space in the back was difficult to back out of once all three cars from the other residents were there. Due to the parking space I ended up scratching my vehicle trying to leave the back parking lot. I would suggest street parking for bigger vehicles. The AC on their listing was not actually available as they only have it installed during certian times of the year.”