Bespoke Stay reviews in Philadelphia, Pennsylvania

“We had a mixed stay at this property. On the positive side, the location is fantastic, very convenient to the historical district, and the home itself is quite spacious. However, we encountered several notable issues. When we arrived there was no hot water. To the host's credit, they had it fixed by the following morning and offered a 25% refund for that first night. The home also showed significantly more wear and tear than expected from the listing photos, including ceiling damage near one of the showers, noticeable scuffs and chips on the walls. The main driver of our lower rating was the cleanliness of the bedding. We found a stain on the sheets of the smaller bed upon arrival. I texted the contact to let them know and their response was a generic thank you for informing them and they would tell the cleaning crew, no offer of fresh linens or further assistance. After washing the sheets ourselves, the stain came out completely. Were the sheets actually laundered before our stay?”

“Place seems to be a full time rental managed by a company. We called out an issue about drainage and a shower upstairs that was never resolved, but multiple promises. They did extend our checkout but made it seem like a favor since the normal charge is $100 per hour for late checkout or early check-in. We let them know that we will be bringing a pet in advance and agreed to pay the fees, but are disputing those charges and attempting to charge more. Location is great and the house is beautiful. Overall average experience.”

“This was an oasis in Philly!”

“Beautiful, spacious, comfortable home with great amenities! Loved our stay and hoping to be back soon!”

“Amazing place- incredible rooms, location, views. The only issue was the wifi which was terrible. Network failed and needed to be restarted many times. Other than that which was super annoying the place was perfect.”