Lewis Realty Associates in Surf City, North Carolina

“overall our state was great! Only thing was previous day must not have taken out the garbage so the garbage can was infested with maggots and an alarming amount of flies so outside had tons of flies in the parking area. It made it difficult to take the garbage out as we did not want to get close to the flies because there were so many. The dryer also did not dry our clothes at all despite multiple attempts. Had to take all of our damp smelly clothes home to wash”

“The house is in a good location easy walk to beach. Great for pets. The front gate to house was broken we had to bungee wrap the doors closed so the dog did not get out.. Beds which should be made before guests arrive we think a great way to start the vacation instead linens are provided for you to make bed which was a good thing because the mattress cover was stained and had large ripped area in the middle. The top comforter was stained. I slept on couch and felt more comfortable I did not trust the cleanliness of mattress. The floors were dirty our feet turned dark brown from walking just inside of house. Bathroom off kitchen had clogged sink no towel or small sample soap. It was unfortunate that the outdoor couch on front deck overlooking the ocean had a section broken and we could not seat everyone in our family all together. The outside area is great for the dog but we had to pick up several dried dog poop that was missed or just left along with trash scattered here and there.”

“The beach house was a great find, featuring an updated kitchen and just a quick 2-minute walk to the beach across the road. It felt comfortable and homey, providing enough space for our family of five and our dog. The check-in process was smooth, and the house was clean and tidy. However, I gave it four stars instead of five because the dryer didn’t work during our entire week-long stay. Anyone who goes to the beach knows that laundry is typically done daily since sand gets into everything. Hanging laundry every evening for my family of five during vacation was not ideal. We contacted Lewis Realty as soon as we noticed the dryer was turning on but not heating up. An appliance repair company finally came to fix the dryer the day before we checked out. Unfortunately, we were offered no partial refund for the discrepancy between the listing and reality. Had we known the dryer would be unusable for a week after paying $3,000 to rent this house, we would have chosen a different Airbnb.”

“There was a lot to like about this house, specifically the location and size. A few things to note that we were disappointed in were needing to provide all toilet paper, paper towels, garbage bags, laundry detergent, hand soap in all bathrooms, and much more. They noted to bring extra supplies but there were little to none to begin with. Also, none of the beds were made up and just a few bath towels were provided. Again, this was listed but very inconvenient. The pillow in the child’s room had blood stains. The house appeared unswept and a lot of visible dog hair in the furniture. Additionally, I had a phone call in to the host a week before our trip to ask some questions and never heard back. Location to town and the beach was 10/10 and the views were great. Nice backyard as well.”

“Close to the beach, but not as clean as advertised. We found bugs, dog food, and toenail clippings. Host didn’t provide any solutions other than “we will pass the information along.” Beds were also uncomfortable.”