KEES Vacations in Nags Head, North Carolina

“The location of this house is excellent. Being just steps from the ocean with a pool in the backyard is exactly what we were looking for. Unfortunately, that’s where the positives end. For the price of this rental, the overall condition and maintenance of the home are extremely disappointing. Several items throughout the house are broken or badly worn, making it clear that the property has not been properly maintained. The biggest issue was the cleanliness. We had to spend our entire first evening thoroughly cleaning the house before we felt comfortable staying there. That’s completely unacceptable for a vacation rental at this price point. This is our second year renting this property. There were a few maintenance issues last year, but the condition of the home has noticeably worsened since then. Instead of improving, it seems the property is continuing to decline. With the amount charged for this rental, the owners or management company should be reinvesting in maintenance, repai”

“Location Location Location. That’s what we paid for and that was delivered! Layout was great! We had a family reunion with our 16, everyone had space! The elevator didn’t work for over an hour which meant we carried all our things up. Had the cleaners checked it would have been an easy fix, close door! We had 16 of us and no extra trash bags, and the ones there were flimsy! Just seems at $4k a day trash bags would be easy! And coffee, salt n Pepper! Simple things…. Location location location. That was absolutely outstanding!”

“We stayed her just for a night with my in laws. We checked in right at 4 ans noticed the bathroom had no soap. We messaged quickly and they would be on way to address. Also one of the TV was missing the roku so was not usable. We called and messaged multiple times and they just replied were working to address it. I asked for a discount since the basics of our stay was not provided. And again a generic reply but no action. Im disappointed that we didnt get what we paid for.”

“Had no body wash and shampoo in shower. Coffee maker hard to operate. Only mad three pillows needed 4. Toilet seat moved every time you sat on it. Very noisy from road and other tents. Won’t stay there again”

“Do not book this house — filthy, neglected, and full of broken hazards. We arrived to a dirty, unsafe house. Most rooms had trash, including food waste, and one shower still had a used razor blade and a used bar of soap from a previous guest. The problems went beyond cleanliness: • Two showers have rusted, broken grab bars. • The middle-floor deck door has no handle — it rusted off — and several of us got locked out on the balcony. • The pool was filthy. The pump and sand filter were running, but the water was full of debris all week. • The third-floor dryer wouldn’t turn on. • The outdoor sink/cabinet was rotting and falling apart, and the sinks didn’t work. • The grill didn’t work either. They’d offered an early check-in, so there was time to prepare the property. It simply wasn’t done. I would not recommend this house to anyone.”