KEES Vacations reviews in Kill Devil Hills, North Carolina

“Had to call multiple numbers to get someone to answer, actually find our reservation, give us lock code, and unit #. Numbers provided by Kees didn’t give us anything but no answer and someone who had “never heard of Kees (after hours number). Once in unit air conditioner didn’t work. Having my daughter with us for a couple of days (she has a condition where her body can not regulate too hot of temperatures) got us AC service the next day which we were grateful for. Supposed to have till 10 to be out of the unit on day of checkout, yet some one came multiple times to see if we were out yet starting at 8:30am. Overall a decent experience, just aggravations that kept it from being a good experience.”

“We stayed at Tidewater Tranquility from May 13–17, 2026. The home itself was very nice, clean, and well-maintained. Unfortunately, our experience was impacted by an internet outage that caused the TVs to stop working and prevented our devices from connecting. On our checkout day, we were also awakened at 5:15 a.m. by a smoke detector chirping in the bedrooms, which continued until we checked out at 10:00 a.m. I reported both issues through the Kees Vacations app and was told management would be notified. After hearing nothing, I called several days later and was told no complaint had been filed. Even after providing screenshots of my original report, I never received a resolution or follow-up. The property was nice, but the lack of communication and customer service was disappointing, especially given the cost of the stay. I would have appreciated a simple acknowledgment of the issues and some effort to address our concerns after the fact.”

“Very comfortable arrangement - quiet corner condo was perfect for a weekend getaway! Instructions on trash and other amenities could've ben more clear - but overall absolutely would recommend. Responsive and thoughtful hosts, beautiful condo, easy to find and great experience!”

“Had an amazing time here! The host was super friendly and provided a lot of helpful information. The area was beautiful and it’s a 30 ish minute walk to most places in the area. Unfortunately the pool was closed while we were there but other than that we had every thing we needed!”

“Bring extra towels. Not enough towels. The place was very clean and beautiful! Peaceful and quiet. I would stay again!”