Sun-Surf Realty in Emerald Isle, North Carolina

“We inquired about adding a second parking pass and never heard back from rental office. There was a ton of open parking at the condo. We had to make arrangements for second vehicle and EI has very strict parking rules. Other than that, the Cindi was clean and we enjoyed our short stay.”

“The place was absolutely not worth the price! There is minimal to no storage in most bedrooms. There is no storage in one bedroom downstairs. It would be fine for maybe 4 people, but not 8.The downstairs is hot, minimal air flow. The place was not clean, there were ants on the patio and garbage everywhere. You dont know much about the place and what is provided. We brought beach chairs, paper products and they were provided. It says self check in, but you have to go to the office. We had a couple of issues, but they never got fixed before we left. We have been to many places, but this was the worst.”

“I came into town for a work/vacation with fam and by the time we checked in and noticed the Internet was down and dirty blood stained linens on bed the full room the office was closed and the answering service refused to send a message. There were also tiny ants in the kids bedroom and a dirty hall shower. I had to cancel several important meetings the next day due to Internet being down in our unit and inability to reach anyone. We also had noisy neighbors above us running in early am and late pm. Upon check out no instructions left in book and phone message with exact instructions did not come through on my end until after we had to be out. I left sheets on bed and messages them that all beds were used as a courtesy being I was not sure if they wanted the removed. Did a sweeping of unit, washed the dirty dishes and removed all trash from unit prior to check out in hopes I hit everything. Only comp offered was to not charge us for incomplete check out. Would not stay here!”

“Our trip was super fun, location was perfect and multiple places to go visit for fun and food; the only thing that was less impressive was although communication was quick, we had a few issues that we were told would be taken care of and no one ever came out or updated communicated that no one would be assisting.”

“1. Faulty smoke alarm kept going off, ruining our stay. Was not fixed in spite of us reporting right after check-in 2. Floor was full of sand. Was clean the next day 3. Be aware that house is not ‘ocean front’. It faces a swimming pool, and ocean is visible from a corner 4. Found the house to be too noisy due to the air conditioning unit right in the living room. Hard to feel the sound of the ocean 5. FYI. This is a large scale corporate operated unit, expect delayed response. Check in process is convoluted, need to pickup and drop the keys from their office few miles away, etc”