Hatteras Realty by Casago in Avon, North Carolina

“Our stay was extremely disappointing, we would NOT recommend booking with this company. The biggest issue was they failed to disclose that major construction would be taking place directly in front of the beachfront home during our stay and will continue to happen. When we reached out regarding the construction and other issues, it took 5 days to respond. Despite the significant disruption to our vacation, they refused to offer any compensation. It was even more frustrating learning that neighboring properties received compensation for the inconvenience. The company claimed they did not know when the construction would occur, yet admitted they had been aware of the project since the spring. At no point was any construction warning disclosed. We found cockroaches on both floors & broken porch post. This was concerning because we were traveling with children and cleanliness is not their priority! By far the most disappointing rental company experiences we've had in NC. Don’t book them!”

“We booked six months out and were told three hours before arrival that the unit was unavailable. We got switched to another unit comparable to our initial reservation but had ongoing reservation issues that never got resolved, and were unable to extend our stay for one more night. Neither Airbnb nor Hatteras Realty got it fixed. The location, right on the ocean, was amazing. To wake up and walk over the dunes right to the beach was so wonderful.”

“The location was wonderful food lion and beach access were very close the house has made some upgrades but the beds and furniture were pretty uncomfortable . That being said we had a nice time and enjoyed our stay at the beach. There are a lot of stairs between the three floors and the first floor is bedrooms and second floor living area, so constantly up and down, be aware if any mobility issues.”

“We really enjoyed our stay.”

“The house was very cute. I loved the decorations and the books. The dishes were great and reminded me of my grandmother. The beach was very private and we were practically alone. Pristine and beautiful. We went out at night with flashlights and saw lots of ghost crabs, which was a treat for the kids. The bunk bed wasn't fully made up so I had to put sheets on it. The master bedroom bed was horrifically uncomfortable. The bed frame probably needs to be replaced. On the third night I finally went out to the couch and slept better there, even though my butt was sinking in, that's how bad the bed was. I felt exhausted. We never received the door code so we had to call to get it. The emails from the company were very corporate, which is quite a turn off. The washing machine was broken, and they did fix it, but no one told us it was fixed until the evening of the next day. So effectively we missed out on a main amenity. Poor communication. Intense checkout tasks. Would not go again.”