Koh Maison in Niagara Falls, New York

“Great stay if you are looking to stay near Niagara Falls.”

“Very great loved it”

“Listing didn’t match reality. Two bedrooms advertised with king beds — neither had one. The pack-n-play was broken and stashed in a closet under towels. Fridge wasn’t plugged in on arrival, and with only a one-night stay it never had time to cool. Ping pong table and office chair on the third floor were also broken and unusable. Parking is in the back, poorly lit, and you have to walk around to the front to get in. Combined with an unfamiliar neighborhood where nearby homes looked run-down, we didn’t feel safe making return trips to the car. AC wasn’t set ahead of arrival, so the house was hot when we got in around 10:30 PM. Toilet seat was loose. House was clean at a surface level, no complaints there. We reached out about a partial refund due to wildfire smoke and air quality affecting part of our group, and the management company (clearly not the owner) wasn’t willing to work with us at all. Between the listing inaccuracies and lack of flexibility, we wouldn’t book again.”

“I booked this home for my family vaca. The location is in a sketchy area. The location doesn’t look safe and home is not suitable for children or elderly persons. The outside of the house looks old. The home doesnt look the same as the pictures in the listing. Bad smell like cigarette smoke and dog. It’s smells musty and dirty. Living room and bedroom looks different than photos in the listing. I wouldn’t recommend this home to anyone unless you are extremely desperate. The host did respond right away when I contacted him with the issue but I was denied my refund even though my family didn’t stay there. We had to book a hotel instead, spending more money unexpectedly.”