Manager Review

Koh Maison

4.63
Koh Maison's guest rating of 4.63 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract.

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Recent guest reviews

MollyAugust 2026Spokane, Washington
It is clean. It was really great having a kitchen, washer and dryer. The location is downtown so there is a lot to do nearby. The downsides were Other guests were up late in the courtyard and the windows allow a lot of sound in. Be aware that one toilet does not work at all and you will be cleaning up water off the floor after every shower because the shower curtain was placed too high.
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BradfordAugust 2026Rochester, New York
Minimalist but clean and efficient place in a great neighborhood. I am marking 3/5 as I was quite frustrated that the host chose not to accommodate my request, made four days in advance, to shorten my stay by one night in order to return home in time for an unexpected surgery scheduled for a close family member.
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ChristinaJuly 2026Niagara Falls, New York
Listing didn’t match reality. Two bedrooms advertised with king beds — neither had one. The pack-n-play was broken and stashed in a closet under towels. Fridge wasn’t plugged in on arrival, and with only a one-night stay it never had time to cool. Ping pong table and office chair on the third floor were also broken and unusable. Parking is in the back, poorly lit, and you have to walk around to the front to get in. Combined with an unfamiliar neighborhood where nearby homes looked run-down, we didn’t feel safe making return trips to the car. AC wasn’t set ahead of arrival, so the house was hot when we got in around 10:30 PM. Toilet seat was loose. House was clean at a surface level, no complaints there. We reached out about a partial refund due to wildfire smoke and air quality affecting part of our group, and the management company (clearly not the owner) wasn’t willing to work with us at all. Between the listing inaccuracies and lack of flexibility, we wouldn’t book again.
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AmierraJuly 2026Rochester, New York
Wouldn’t recommend for a stay with a child.Traffic in and out of building lingering in hallways and in front of building,a odor in building ,hallways not clean and front door jammed leaving building /front door knob to apartment loose.Would never book again
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SimonJune 2026Rochester, New York
Host is inconsiderate and lacks common sense and hospitality. Very confusing and stressful check out experience. Apartment is cheap and overpriced. We didn’t have appropriate bedding, towels were wet and musty, and the living room furniture was very uncomfortable, should be able to provide a more professional , welcoming, and comforting experience for $400 per night, and only a 12 hour stay. Do not recommend and regret staying here.
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AshleyyJune 2026Rochester, New York
I wish i had read the reviews before i booked. My main issue was that the WiFi did not work. The host is also not very helpful with fixing the WiFi, just repeats to retry the password. Since the WiFi didn’t work the TV also didn’t work. The parking lot is a paid parking lot about two blocks for the space. Per the host there is supposed to be a parking pass on the kitchen table but for my stay there wasn’t one. The apartment is also on the third flow. The place is good if you’re going in and out or just need a place to sleep only. If you need dedicated space to work fr a while this may not be the best choice.
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RositaJune 2026Niagara Falls, New York
I booked this home for my family vaca. The location is in a sketchy area. The location doesn’t look safe and home is not suitable for children or elderly persons. The outside of the house looks old. The home doesnt look the same as the pictures in the listing. Bad smell like cigarette smoke and dog. It’s smells musty and dirty. Living room and bedroom looks different than photos in the listing. I wouldn’t recommend this home to anyone unless you are extremely desperate. The host did respond right away when I contacted him with the issue but I was denied my refund even though my family didn’t stay there. We had to book a hotel instead, spending more money unexpectedly.
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KerryJune 2026Spokane, Washington
There were several issues with this house. Burned out light in bathroom, toilet seat moves 4” side to side, dirty ceiling fan, bad smelling extra blankets, poor towels, no bath products, no kitchen towels, bare essentials period. Very hard bed. Not clean. Was not an enjoyable place to end your day. I tried calling the host but got his assistant who I could not understand after repeated tries. No one called me back. This unit needs to be better cared for.
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LouaApril 2026Chamblee, Georgia
Please do not waste your money big roaches everywhere I couldn’t even stay one night big bug issue
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AdrianaApril 2026Philadelphia, Pennsylvania
I had a very disappointing stay at this Airbnb. Upon arrival, the unit was extremely dirty with trash everywhere, including under the couch and under the beds in the bedroom. The couch was broken, there were holes in the walls, and the toilet paper holder was broken. There was also a severe roach infestation. I reported everything immediately and requested proper pest control, but instead a handyman was sent who used over-the-counter chemicals without notifying me of what was being used. I had informed the host that I have a service animal, and after the chemicals were used, my service animal became ill and began vomiting. The host’s communication was poor throughout. The issues were not properly resolved, and the unit did not meet basic cleanliness or safety standards. I would not recommend this listing.
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