Global Glamping in Essex, Montana

“Many of the issues we experienced were apparently due to it being pre-season. However, this was not clearly mentioned in the listing, so we arrived with different expectations. Only about half of the advertised facilities and amenities were available, which meant there was very little atmosphere during our stay. The biggest disappointment was the communication with the host, which was often slow and unhelpful, and at times felt dismissive. Overall, the stay was okay, but it did not fully match the description or our expectations.”

“We booked to get a break from camping. We expected a clean place. Instead our cabin was changed so it was outside the WiFi network. Cabin was not cleaned before arrival. Didn’t vacuum, mop, dust for cobwebs, wipe the windows or sweep up the dead flies. Bathroom shower had hair. They weren’t stocked with tp, hand towel or soap. Host was very slow to respond. When we asked for cleaning supplies, host offered to waive $30 cleaning fee but didn’t offer to bring supplies or clean up themselves. Also I should’ve done research to find out the property is right off the highway and made it hard to sleep. Only plus is the bed was comfy and they provided bath towels.”

“If this cabin gets some needed maintenance attention, it would be a lot better. We had to turn the toilet off at the water line when not needed to prevent the tank from overflowing onto the floor. The heater in the second bedroom did not work and lead to the cabin being extremely cold at night. Oddly, there were also were no waste bins in the unit. The floor, beds, and bathroom were otherwise clean, though there was broken glass outside. Maybe all of this is due to the start of the travel season in Northern Montana, but when we messaged the host about the toilet and heater concerns we got no response, even after our two-night stay - that seems pretty red-flaggy if you need help ASAP.”

“Beautiful surroundings. The cabins themselves are cute. Make sure you reach out and ask for the code to get in early, as there isn't really service there.”

“Hi, I am requesting a full refund of $631.80. When I arrived, the worker on-site informed me the geo domes were unavailable and required major repairs, and that the host was supposed to notify me days earlier. I received no communication. Although booked months ago back on February 6th. The listing was misleading, and the “replacement” cabin offered was completely unacceptable—urine on the toilet seat, boogers on the shower curtain, hair in the bed, a foul odor, and no Wi‑Fi. We were also told to use a community shower if there was no hot water. The booked property was unavailable, the alternative was unsanitary, and we were forced to leave at 9 PM to secure new lodging with no cell service or a place to stay This stay was not usable in any capacity. I expect a full refund immediately.”