MINNeSTAY in Minneapolis, Minnesota

“Minnestay is in a great location and the place is clean and comfortable. The issue was accessing the property. First, you need to submit a signed agreement, selfie, AND photo ID to begin the check in process, which feels like unneded steps. Second, communication from Minnestay comes via Airbnb, text message, email AND a portal. So figuring out how to find access codes, or other instructions, is overly complicated. It took us 15 minutes to get into the building; there was no one to communicate with except a man with a small dog who said he owned the building and stayed to help us out (but even he was unclear). I felt like I was in an escape room, where I had to do certain tasks to unlock the next entrance clue. Also: parking is provided but make sure to park with hazards on, get your entrance key and parking pass, then park. If you access the garage first, you will have to pay the day rate ($27) to get out even though parking is supposed to be free. WiFi was spotty as well.”

“Wonderful place!”

“The apartment was clean and just as shown in the pictures. The only problem was that the rental company was updating their check in procedures, resulting in us receiving multiple codes/directions for checking in. The code for opening the door after hours never worked for us, but fortunately other guests let us in. And then the code for checking out didn't work. The location is terrific and we felt very safe. The apartment is beautiful and was sparklingly clean. I imagine the company will get the check in/out kinks worked out.”

“Nice place but the furniture was cheaper and less comfortable. Nicer pillows please!”

“I had a terrible response from them. I could not get a hold of anyone at any number. I could not check out and none of the codes worked , the door to leave them if the codes didn’t work did not work and again no one answered the phone. I was extremely disappointed”