True North Property Management in Traverse City, Michigan

“Over all nice stay. Fire pit did not work. Reached out several times and nobody ever came out to repair. Porch had lots Of spiders and cobb webs there for weeks. Great location.”

“Unfortunately, we had a few issues with this condo. You get a fairly quick response via text, but if an ACTUAL PERSON has to come on site for any issues, it will take DAYS. A few of the issues we experienced: the garage door opener was dead. After waiting for days for the service team to fix it, we decided to go to CVS and replace the battery ourselves. We had a stretch of time with no Wi-Fi, which was terribly inconvenient. The elevator alarm was beeping non-stop for 2 days after I reported it. In the unit, there was a stain on the headboard in the master bedroom. The bath off the hallway was embarrassing. It still had the silver metal frame of a glass door unit, but the glass was missing and a clear vinyl shower curtain hung in its place. There was an unpleasant odor upon entering the unit. It didn't smell fresh in the entry area. The location of the unit was great and the views were amazing. But I am not sure I could recommend this unit for the price we paid.”

“Great Location, Disappointing Unit The Good: Fantastic location with an easy walk to the beach, downtown shopping, and great restaurants. The Bad: The unit did not match the listing photos or layout. Located on the ground floor instead of an upper level, our only view was a busy highway and parked cars. Due to thin walls, street noise and upstairs neighbors (including flushing toilets) were constantly audible. Always confirm your floor level before booking! Maintenance & Cleanliness: * Chipped paint, beaten-up baseboards, and unfinished wall repairs throughout. * Unlevel cabinets and doors that won’t open or close. * Zero water pressure in the main bath shower. * Worst part: A dirty mattress covered in dog hair stored on the closet floor, plus stained, dingy bath towels. Definitely not worth the price. Would not recommend.”

“Honestly, the house was nice. The location right on the water was very nice. We unfortunately, had some issues with the stay. - Landscaping was overgrown and not maintained - gas leak outside - right off an extremely busy and fast road, very loud - internet went out on day 2 of our 4 day stay - check in was at 4. Got notified at 4:15 that cleaners were not done until after 5. - Showers and the kitchen sink were very slow in draining - When we checked in, the sliding door was left wide open to outside - When we got to the house, I had to wait over 15 minutes for the team to get back to me on what the code was to get into the house.”

“The condo was nice and was in a really good location. We didn’t have wifi the entire week we were there after telling property management over and over. They kept thanking us for our patience and that they were working on it. Nothing happened. It was incredibly inconvenient with small children, a baby monitor that relies on wifi, and a husband that had to go to different coffee shops to work. In my opinion, it was far too expensive to not have working wifi.”