True North Property Management

“This was a beautiful property in a great location. easy walking to downtown, parking easy and the team was always communicated in different ways. The condo was immaculate and nicely appointed. Two concerns which aren't evident from the description are that the decks are noisy due to the property being located adjacent to the busy highway and If you plan to do much cooking note that the condo is not lived in which is evident by the lack of kitchen amenities. That being said, we would stay there again!”

“Place was fine but there are not 8 beds. The 2 sofa beds are a recliner sofa and a loveseat.”

“Location and property were very nice, just as advertised. We had problems when we arrived at property. We are still waiting for a return text from the property management team on addressing the issues.”

“Beautifully decorated, well stocked, lots of room, quiet, 10 minute drive to Lake MI, easy check-in and check-out. However, at the bottom of our unit was a mud room used by housekeeping, and we discovered that housekeeping entered our unit after we had checked in because they left a door ajar and turn the light switch. This was alarming! I contacted the manger, and while they were very responsive and confirmed that housekeeping entered without our consent, they only apologized. I would think twice before staying here again due to safety concerns.”

“Unfortunately, we had a few issues with this condo. You get a fairly quick response via text, but if an ACTUAL PERSON has to come on site for any issues, it will take DAYS. A few of the issues we experienced: the garage door opener was dead. After waiting for days for the service team to fix it, we decided to go to CVS and replace the battery ourselves. We had a stretch of time with no Wi-Fi, which was terribly inconvenient. The elevator alarm was beeping non-stop for 2 days after I reported it. In the unit, there was a stain on the headboard in the master bedroom. The bath off the hallway was embarrassing. It still had the silver metal frame of a glass door unit, but the glass was missing and a clear vinyl shower curtain hung in its place. There was an unpleasant odor upon entering the unit. It didn't smell fresh in the entry area. The location of the unit was great and the views were amazing. But I am not sure I could recommend this unit for the price we paid.”

“Great Location, Disappointing Unit The Good: Fantastic location with an easy walk to the beach, downtown shopping, and great restaurants. The Bad: The unit did not match the listing photos or layout. Located on the ground floor instead of an upper level, our only view was a busy highway and parked cars. Due to thin walls, street noise and upstairs neighbors (including flushing toilets) were constantly audible. Always confirm your floor level before booking! Maintenance & Cleanliness: * Chipped paint, beaten-up baseboards, and unfinished wall repairs throughout. * Unlevel cabinets and doors that won’t open or close. * Zero water pressure in the main bath shower. * Worst part: A dirty mattress covered in dog hair stored on the closet floor, plus stained, dingy bath towels. Definitely not worth the price. Would not recommend.”

“Honestly, the house was nice. The location right on the water was very nice. We unfortunately, had some issues with the stay. - Landscaping was overgrown and not maintained - gas leak outside - right off an extremely busy and fast road, very loud - internet went out on day 2 of our 4 day stay - check in was at 4. Got notified at 4:15 that cleaners were not done until after 5. - Showers and the kitchen sink were very slow in draining - When we checked in, the sliding door was left wide open to outside - When we got to the house, I had to wait over 15 minutes for the team to get back to me on what the code was to get into the house.”

“The location is great. The lake is beautiful. The bedroom on the main floor is comfortable. The kitchen is adequately equipped, and the house was clean when we arrived. However, 1 day after our arrival, a large population of flying insects infiltrated one of the upstairs bedrooms. Bugs on the bed, walls, ceiling, lamps, tables. Falling from the ceiling. My friends who were meant to sleep in that room ended up sleeping on the couch all weekend instead. The host assured me “this is related to the natural environment due to the property’s close proximity to the lake, and it is something outside of our control even though the unit is properly cleaned and prepared.” We drove a long way for this vacation, and it was a holiday weekend so we just made due with the couch, and sealed off the bug room. We kept windows and exterior doors closed during our stay, the bugs got into that room another way. The host apologized for the inconvenience but offered no help to make it right.”

“Very poor communication starting with the delayed check in as the cleaning service wasn't aware of our arrival and then again slow communication as we lost Internet access for RV and devices. Asked for a call back on Sunday and they called me on Tuesday.”

“This place was poorly managed and poorly kept. Would not recommend.”