VueStay Vacations By Casago in Indian River, Michigan

“The house was nice and good location, with boat access. However, when we arrived it had not been cleaned from the previous check out so we had to call. It took a couple hours for the company to get a hold of the local team to come clean. We could finally get in about 3 hours after check in. While the beds were made and bathroom cleaned, there were food splotches left on the kitchen floor, kitchen cabinets, and a ton of dust and hair/pet hair left under the beds and at the nightstands. They also said there’s a/c, but it’s only one window unit in one of the bed rooms, so the living room was quite hot. Lastly, the roads of the whole neighborhood were tore up with construction, making it difficult to route around road closures. This is info we’d hope the company would have and have passed on. Overall, it was a good stay and decent place.”

“The home itself was exactly as described, clean, comfortable, and a great place to stay. If I were rating only the property, it would have been 5 stars. Unfortunately, our overall experience was affected by several inconveniences. We were delayed by unexpected road construction, the home was still being cleaned after the scheduled check-in time, and we went nearly an entire day without hot water. While the hot water issue was eventually resolved, it required a late-night DTE visit, which disrupted our stay. Communication after checkout was also slow. Although the hosts ultimately honored the reimbursement they promised, it took multiple follow-up messages and about a week to receive a response. Overall, we enjoyed the property and appreciate that the reimbursement was made. With better communication before, during, and after our stay, this easily could have been a 5-star experience.”

“I paid 800 dollars for a weekend to sweat in a 79 degree home with cob webs, pet stains and smell. There was garbage behind the headboard in one of the bedrooms. Trash bins full, garbage in the garage creating a fire safety issue, dusty headboards with dust so thick it had hand prints in it, Wi-Fi broken and owner didn’t respond, advertised as having AC but didn’t. Dust all over the fan in the living room and then it broke. The house smells like pet urine. The floors were so dirty the soles of our socks turned black. Broken and dusty shades. Curtains in the bedroom torn off at the seam and five inches too short. The neighbors could see right into the bedroom. The upper bathtub was full of water stains and scum. Opened the windows to get some airflow and the jams were covered in dead flies. There is more and I have pictures it was so bad. This place needs to be closed down, completely cleaned and fixed and readvertised accurately. I want my money back!”