Vacasa in Oak Bluffs, Massachusetts

“Beautiful location! House has lots of old world charm. The front porch was its crowning glory with LOTS of rockers and chairs. Quiet and friendly neighborhood, close to shops, restaurants and the beach!! Not all bedrooms had air conditioners, but fans were provided. Perfect getaway spot! Loved our stay.”

“The house itself was great. Good quality. Very nice/relaxing backyard. But working with VueStay/interacting with this larger sort of company, rather than an individual host, really impacted our stay. 1) They forgot to give us a door code for the electric lock until 40 minutes after we checked in. We had to open the backup lock box 2) They followed up to our messages with a nine digit door code which did not work 3) We really wanted to get notified about early check in opportunities (to at least drop our bags etc.). While this of course wasn't expected/guaranteed, we were pretty stone-walled, even though our unit wasn't booked beforehand. It just felt very corporate/cold/unhospitable versus interacting with an individual host. Again - the house itself is lovely, albeit a little bit nested in a tight/inland cluster of homes. But the ownership company left a rough impression with us.”

“Booked this airbnb 3 months in advance expecting the property to look like the pics and description. Was a total misinterpretation. First sign of carelessness is the for sale sign in the front yard suggesting no one really cares about the airbnb customer experience. Grass was not cut nor was it weedwacked and with the Lyme Disease and tick issue in the heavy endemic area of the Vineyard it was a huge liability for them. Also house has window ACs not central AC. They were not installed properly and bugs were coming in. We had to securely put them in and use painters tape we had on hand to manage the gaps. Ant infestation in the home. Trash left from other guests. Dishwasher not working. Broken glass outside and my dog cut his paw. I tried to make contact with the host and there call center said the local team will respond when they can. 3 days later. I left the airbnb and rebooted elsewhere. Bad experience and misleading description and home. We even found a tick inside the house. Bewar”

“Place was a wonderful location and home was extremely cute and just what we needed for our weekend! House was mostly clean however we did find a lot of spiders/bugs in the house as well as mold.”

“The place was great but the two bedrooms with skylights upstairs don’t have blinds so be prepared to wake up at 5am if you sleep in those rooms”