RTO Property in Waukegan, Illinois

“RTO Property/Sundown Vista were wonderful hosts for my work crew's six-month stay at this property. Communication was always friendly and quick, and they were always willing to work around my group's schedule for repairs needed throughout our stay. The property was spacious, in a great location, and the neighbors were friendly. I would highly recommend staying here if you're in the area!”

“Zero stars. Arrived to a filthy, unlivable house with soiled walls/doors, caked-on dirty dishes, and a sickening pet urine odor. I refused to unpack my car, flagged it immediately, and asked for a refund. The manager gaslit me, telling me to lower my standards and "be okay" with it. Forced to stay in a hotel the first night, I had to spend $75 and 4 hours scrubbing the place just to step inside. The host then set up a series of intrusive maintenance and painters starting on day two of my paid stay. Major safety/sanitation hazards: laundry smelled like old food and a literal garlic clove fell out of the dryer; the lint trap was a fire hazard; my door code failed for 4 days, forcing me to use an insecure generic code. There’s not enough space on this review for me to outline everything but that’s the start of it. Management is unresponsive and neighbors say they ignore local property damage too. The host will reply with lies. Check my profile, I give 100% good reviews unless warranted.”