Maui Paradise Properties reviews in Lahaina, Hawaii

“The property itself has a lot to offer. The oceanfront view was gorgeous. Unfortunately, our experience was significantly affected by the ongoing roof repairs and the associated jackhammering/scraping noises from 8:30am through 5:00pm. Our primary disappointment was not simply that maintenance was occurring, but that the extent of the work and its potential impact were not communicated by the host to us before (or even after) our arrival despite prior notification and posting by building management. Once we immediately raised our concerns, we also felt the response could have been more timely and proactive in finding a potential alternative location. Unfortunately, the alternative location did not work out, however, Maui Paradise Properties did ultimately work with us toward a final cost adjustment for our inconveniences, which we appreciate. Overall, we enjoyed the beautiful view, pool and amenities of the property despite the above issues.”

“Overall we had a good time staying here. Nice place, great view, and clean. We did have an issue with the AC not working in 2 of the bedrooms. They provided extra fans and ultimately gave us a discount for the inconvenience. The location was great—close to nice beaches (walk to Airport Beach) and a quick drive to restaurants/shopping. The house was clean and comfy. The kitchen was well-stocked, and they had beach chairs and towels. It was a little strange how the three bathrooms were all en-suites, but not a big deal! One thing I felt could use improvement was the host company’s response time. There were several times I messaged, and it showed “read,” but I didn’t receive a response and had to message again. The host company doesn’t seem local, as they have an “on-island” number you can text or call. This was a bit frustrating with the AC issue, but had everything been working fine, I probably wouldn’t have noticed. Overall, a decent place to stay with a group!”

“We loved the property itself 3 adult couples. However when we arrived the air was out and we were given 3 options. The property manager was very responsive, but communication with the host, guest relations, took a long time in communication which was hard after 3 days the air was repaired partially. They brought in fans and each room did have ceiling fans. They did give us a 20% refund on based on the rental rate with Maui Paradise Properties, which was what we agreed to, which was appreciated. Our stay was only 5 nights, we would return to that property.”

“Condo is spacious and directly on the beach front. Included a cooler and beach chairs. Had a few issues but didn’t ruin the trip. The door off the living room didn’t work. We couldn’t open it without it coming off the track. Second, the outdoor furniture was heavily rusted. The table and chairs covered in rust. The outdoor ceiling was rusted out and didn’t work as well. All in all we would stay here again as the location is amazing. Saw lots of turtles and a seal from our lanai.”

“Lack of communication and unhelpful host/property management. False description on the listing; the unit was supposed to be on ground floor but upon checking in - it has two flights of stairs. I reserved this unit to accommodate my recovery process with knee surgery but was unable to stay due to the stairs. Called and requested for assistance; the staff was not helpful to find another unit, refused to refund the booking, and the overall lack of empathy. I would never return and I would not recommend due to the overall customer service I have received.”