Vacasa in Hilo, Hawaii

“Great place to stay in Hilo. The best swimming beach in Hilo is right out your backdoor. Beautiful location!”

“AVOID THIS PLACE I've been on Airbnb for over 10 years and stayed at dozens of locations here in Hawaii and also in the mainland. I don't think I've ever left a negative review until now. first, this place is increribly noisy. not just regular traffic noises, but there are homeless people who scream obscenities throughout the day and night right next door. The store next door also has a 24/7 bright security light and a loud robotic voice that periodically says "this area is under constant surveillance" besides this, the hot water doesn't work, or only barely works for about 5 minutes the parking space and washer/dryer were inaccessible due to maintenance for a significant portion of our stay the AC in the bedroom doesn't work well, it's seems old or underpowered. the place is extremely hot ! finally the worst part was the host tried to charge us $600 extra for a broken closet door (literally fell off the hinges the first day) and for a broken foot on the flimsy cheap bed frame”

“Nice layout apartment style setting”

“The biggest issue I had was check in. No instructions/code for the lock box were given until 1 hour and 12 mins after my check in time. I had requested an early check in if possible and they stated if possible someone would message me before 4pm. No message came which was ok until 4pm had come and gone and still no check in instructions came. I messaged them multiple times about it and finally at 5:12 they gave me them. I then requested a late check out to make up for the late check in, this was also declined. Definitely a very frustrating experience. The room itself is actually very lovely. Updated bathroom and nice little kitchen with new appliances. The location is remote but within 5-10 min drive of anywhere in Hilo which was nice. There is a lot of nature noises from the frogs but if you use the AC and a white noise machine it will drown it out. Overall I wouldn’t come back strictly because of my experience with the company managing this Airbnb and the lack of communication.”

“Check in was not smooth. I was sent two different code and there were two lock boxes by the door making it confusing. The unit itself was exactly as described and had everything we needed.”