Manager Review

Vacasa in Helen, Georgia

4.60

This is the local review page for Vacasa in Helen, Georgia. Amongst managers in Helen, Vacasa currently ranks 6 of 7 on guest satisfaction. See the top ranked vacation rental managers in Helen, or see homeowner reviews of Vacasa on their profile.

Vacasa's guest rating in Helen, Georgia of 4.60 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract. You can see higher-rated managers in Helen.

Recent guest reviews

HaleyAugust 2026
This Airbnb was fantastic! It was sparkling clean and looked exactly like the pictures online, which is always a relief. We really appreciated its convenient location to town and the peaceful surroundings, which made our stay incredibly relaxing. It made our trip to Helen even more enjoyable. We'd definitely stay here again!
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AnsleyAugust 2026
This place is beautiful, in a great location and well worth the price! Will most definitely be coming back on our Helen trips!
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AmyAugust 2026
We loved our stay, the place was nice & spacious. The only problem we had was with the Indian lady who was the property manager. Other than that, I highly suggest this condo
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MandyJuly 2026
I messaged the host asking for early check in. 6 hours later, when I received a response, they weren’t aware of my booking. I had already received confirmation and check in details. When I arrived and entered the code provided, I noticed immediately a bed had been slept in and was not made. There were also used towels in the tub. It was clear the unit had not been cleaned. The lady I spoke with was rude and said I could still check in, but they would send someone to clean it. I advised it was check in time and that was unacceptable. I asked for refund and it was declined. I submitted refund form with host and almost 48 hours later, I have not received a response. I would not recommend renting anything from Casago Mountainblu.
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DianaJuly 2026
It’s a lovely, very large house 🤩, but there were a few issues that I feel shouldn't be taken so lightly 🙄. First, we discovered the propane tank for the grill was empty; 👎 they didn't resolve that until the next day, and only after I sent a couple more messages.🤔 I wish the listing description had clearly stated everything included—like utensils, towels, and so on—so I wouldn't have had to ask about everything... but what I really didn't like at all was finding bedbugs in the bed 😔. I had seen a review mentioning the same bedbug problem, but I assumed they had fixed it and let my guard down; 💔apparently, the issue persists. It’s disgusting—my children have multiple bites all over their bodies, and sleeping like that is miserable. The worst part is that I could have brought them home with me 😠. I notified the hosts and even sent photos, but I didn't get a response.....
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