Happy Palm Stays in Vero Beach, Florida

“The biggest issue was the lack of professionalism and communication regarding our stay extension. We were offered and subsequently confirmed an additional day at the property, only to later learn that the extension was no longer available. We were not informed of this and only found out when I followed up to confirm arrangements. The property itself also had several issues. The mattresses were extremely soft and uncomfortable. 2 of 3 bedrooms had lifted flooring panels that created a safety hazard, particularly for our infant who is walking. Our child tripped multiple times because of the raised flooring, making those rooms concerning to use. Additionally, there was a bug problem in one of the bathrooms that made the bathtub unusable for bathing our infant, creating a significant inconvenience during our stay. Previous guests had not taken out the recycling, leaving the recycling full and unusable.”

“I typically don’t leave lengthy reviews, but write here because of misrepresentations I saw in previous responses to reviews. If you, like me, chose to stay because you think they resolved the issues, that’s unfortunately not true. I saw a prior review pointing out issues with the beds that HP claimed to have fixed. This is inaccurate. One of the beds was wholly unusable, as it had a very clear divot in the center that made it incredibly uncomfortable to sleep in. Obvious from the bed that this was because it’s a kind bed placed on top of two twin frames. They tried to fix with a mattress topper, which we explained didn’t address the issue. The fridge was broken. They didn’t respond to fix for almost two days. Then they had a tech come by to “verify” our complaint was true. The fridge was never fixed, and only due to complaints did they give us a mini fridge for the remainder of the long stay. Responses to questions during our stay were slow. Considering price, not good.”

“Beautiful place, peaceful area and very clean and roomy! Would recommend”

“Great place.”

“Great place to stay!! Team was great with prompt communications!”