Reunion Resort reviews in Florida

“Here’s a polished version you can use for the review: The property had several serious issues that made our stay very disappointing. The sliding door leading to the backyard was not functioning properly and did not have a proper handle, making it extremely difficult to open and close. The pool was extremely dirty when we arrived and had clearly not been cleaned before check-in. The upstairs bedroom doors were also missing locks. The HVAC system was not working properly, and we had to call several times for assistance. We also had problems with the front door, which required maintenance to come out more than once, and it made a very loud noise whenever it was opened or closed. Overall, the property had too many maintenance and cleanliness problems, especially considering the condition we expected at check-in.”

“Had an awesome experience. Home had plenty of amenities and lots of space to relax”

“Really cool home. The kids loved it. loved the theater and the themed rooms. My fiance and i loved the adult rooms.”

“We love Reunion! The location was great and the house was perfect! We loved the themed rooms for the kids!”

“The house itself was beautiful, spacious, and easily accommodated our family of 13. It had plenty of parking and was exactly what we were looking for. Unfortunately, the main reason we booked—the private pool—was unusable. When we arrived, the pool was 106°F because the heater had been left on. Despite multiple calls and three maintenance visits over several days, the issue was never resolved. We were repeatedly told to “just wait” for it to cool down, even with temperatures over 100°F. Every update had to be initiated by me, and no one took ownership of the problem. To make matters worse, management even asked if I had been “playing with the heater,” which was insulting after their own staff confirmed the issue. A 10% discount was eventually offered, but we would have much preferred a working pool. Beautiful home, but very disappointing customer service and problem resolution.”