Reunion Resort

“Here’s a polished version you can use for the review: The property had several serious issues that made our stay very disappointing. The sliding door leading to the backyard was not functioning properly and did not have a proper handle, making it extremely difficult to open and close. The pool was extremely dirty when we arrived and had clearly not been cleaned before check-in. The upstairs bedroom doors were also missing locks. The HVAC system was not working properly, and we had to call several times for assistance. We also had problems with the front door, which required maintenance to come out more than once, and it made a very loud noise whenever it was opened or closed. Overall, the property had too many maintenance and cleanliness problems, especially considering the condition we expected at check-in.”

“Had an awesome experience. Home had plenty of amenities and lots of space to relax”

“Really cool home. The kids loved it. loved the theater and the themed rooms. My fiance and i loved the adult rooms.”

“The house itself was beautiful, spacious, and easily accommodated our family of 13. It had plenty of parking and was exactly what we were looking for. Unfortunately, the main reason we booked—the private pool—was unusable. When we arrived, the pool was 106°F because the heater had been left on. Despite multiple calls and three maintenance visits over several days, the issue was never resolved. We were repeatedly told to “just wait” for it to cool down, even with temperatures over 100°F. Every update had to be initiated by me, and no one took ownership of the problem. To make matters worse, management even asked if I had been “playing with the heater,” which was insulting after their own staff confirmed the issue. A 10% discount was eventually offered, but we would have much preferred a working pool. Beautiful home, but very disappointing customer service and problem resolution.”

“We love Reunion! The location was great and the house was perfect! We loved the themed rooms for the kids!”

“super nice community, was a amazing place especially for the price. multiple restaurants in the neighborhood, golf cart rentals to help you explore the community faster, and beautiful golf course. will definitely be staying here again. The host was super accommodating to my last minute booking and check in.”

“Wonderful home and very spacious with lots of entertainment. Would recommend this stay to anyone! Communication was excellent. Looking forward to booking again!”

“Great Stay! Everything as advertised. Not a fan of the fees but enjoyed the close proximity of attractions and amenities.”

“The place was fantastic. I will definitely be back!”

“Great resort and everyone loved the amenities especially the water park. House had tons of room and worked great for our group! Pool is a little small but kids enjoyed it. Had trouble with dishwashers not cleaning well… otherwise very satisfied!”