Southern Vacation Rentals reviews in Panama City Beach, Florida

“We had anticipated this rental property for 6 months! We had several family members and had many special dinners with my husband’s retirement from the Air Force- having planned a video presentation on the third level- dining area- however, there was nothing that worked on the top floor- they would not replace the Remotes- wanted to charge us. We had two major dinners cancelled due to the inability to utilize all the seating. We then had problems with a doorknob that came off- and had to call someone to come get us out- this was reported as a fire hazard- and was finally fixed 3 days later But the worst thing was when the downstairs toilet overflowed and backed up into the tub-sewage. Until I sent them pictures - then they took the problem serious. This was a very disappointing experience and will refrain from renting from this business again!”

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“The building/location is amazing but this condo was not cleaned properly. There were cobwebs & dust, food/drink spilled on & dried on almost every piece of furniture, urine all down the side of the toilet and the base boards in the restroom, food under the bed and couch’s. When I reached out to them they asked if they could send someone to clean it. I told them no I didn’t want a stranger in my condo. The next day after a knock we hear our keypad being punched only to open the door to the cleaners attempting to enter the condo. I attempted to speak with someone local and was told they do not make calls to renters. I attempted to send a message and all I recieved back was it looks like you spoke to someone already! Defiantly try out Emerald beach resort…just not this unit!”

“Unfortunately, we had a very disappointing experience with this apartment. When we arrived, the unit was extremely dirty and clearly not properly maintained. There was construction dust everywhere, a very strong construction smell inside the apartment. I even developed allergy symptoms because of the dust. Several things in the apartment were broken: coffee machine did not work, the curtain was torn, there was a leak in the ceiling, and there was also water leaking inside the refrigerator. Overall, the apartment looked very worn down and neglected. The most frustrating part was that it took a long time and a lot of discussion before we finally got help. Only after contacting Airbnb support did the company reach out and offer us another apartment. In the end, we were able to move, but only after having to spend one uncomfortable night in these conditions. I appreciate that they eventually offered a solution, but the entire situation caused unnecessary stress during our trip.”

“First they sent us the wrong code to get in! Thankfully the parking security guy walked by and told us the correct code that worked on all the gates or we were screwed! Second the thermostat was stuck in 73 so they sent a guy out to change it and it was blowing hot air! It got up to 83 degrees in the room and they believed the worker who said give it time to cool instead of me telling them it was hot as hell in this room he needs to come back! They did come back and fix it though! Another issue I Was all the pool chairs was on the hot tub end instead of by the other pool so all the kids were in and out of the hot tub constantly which in my opinion is the adult/relaxation area not kids with floaters trying to swim in it with a pool right beside it! Everything else was nice, fast elevators, location, etc. Personally I won’t be back there lots nicer in the area. Also maybe you guys should have some better English speaking workers when people are calling with issues!”