Vacasa in Naples, Florida

“Everything was excellent, except a bedroom ceiling fan and remote did not work, the dishwasher did not work, we missed a lime squeezer, and the only negative important is the lack of a real answer to the request of late checkout for a fee There is a kitchen drawer non-functional, as well. It did mot bother us, for the short stay.”

“Spot was amazing, house was great, pool was great, location was great. Communication with the property management was the MOST TERRIBLE experience I have EVER had. They tried to get me to pay an additional $700 via an external link saying I still owed for my stay and argued back and forth until a full day later they told me to disregard that message it was in error. Then I requested the pool to be heated 6 days before my stay(they require 3 days notice) and they couldnt figure out how to send me a supplemental invoice for over 4 days, then told me it was less than 3 days notice so they couldnt guarantee anything. (in the middle of this they sent me ANOTHER external link for the $700+ plus the pool heating fee) I told them they need to confirm it will be heated and send invoice via airbnb. Finally I told them I am no longer interested in heating pool, then almost immediately they send invoice via airbnb. I pray anyone who rents has no need to contact support.”

“The house was great when we arrived and very clean. The description of the house was accurate and we had plenty of towels and toiletries. The only issue I had was communication. I reached out because I could not get the tv to work and there was no response. I then reached out the next day (our day of checkout) to tell the owner there was some ants in the bathroom and kitchen. I was told a “local team” tried to reach out but didn’t hear from me and I should download whats app if I stay with the again. I’m not sure what that was about because I already had whats app and had no new notifications. It really was not too big of a deal, I just wish there was a better way to communicate directly with the people in charge of helping with time sensitive issues. Even knowing about those very small details, I would choose to stay here again. It was in a good location close to “touristy” things and local stores.”

“Maintenance process for a lockout and a replacement door knob was slow but otherwise everything was on point. Local customer service rep was borderline rude.”

“The AC went out twice in our three day/four night stay. It was a hassle to get it fixed/took awhile and the coordinating of it while trying to relax on vacation was unpleasant.”