Lua Host reviews in Florida

“In the interest of an honest, transparent review: I don't usually leave reviews, but this was a genuinely inconsiderate stay. Check-in was 4 PM, but the cleaner was still inside over an hour and a half later, and the host didn't even realize someone was still in the unit. Even after I could finally get in, the room had an overwhelming chemical smell and was unusable. I had to leave and try airing it out, but even after coming back it was still there, and I wasn't able to actually use the room until around 11 PM. The smell was still noticeable the next morning. It was bad enough that I got a headache and felt unwell just from being in the room. The host acknowledged the issue but never actually did anything about it. Towels also weren't usable for hours (still drying), and there was no water or coffee. The host was polite in messages, but the unit itself wasn't ready, and the core issue was never resolved.”

“Not worth it”

“Great host and apartment. Enjoyed my stay”

“Absolutely beautiful home located inside the Gale Hotel! Right in downtown and so close to everything. The check in was smooth and the home was absolutely beautiful. The views were unbeatable and lovely to wake up to everyday. The host was super responsive and answered our questions quickly. Very comfortable stay and we used a lot of amenities like the spa, pool, and lounge. Only issue we had was hand soap isn’t provided in any of the restrooms which was brought up to the host but they did state other supplies like body wash are included so we just bought our own which wasn’t that big of a deal. I would definitely stay here again and recommend this spot to others.”

“I overall enjoyed my stay however I DID NOT like the person n who checked me. First I was charged over 200+ when i was only supposed to be charged for 1 night then when I went downstairs to handle it with the hotel I seen the lady who checked me and I asked her if she does air bnb and checked me in she looks at me and says no … meanwhile I knew that was her I then proceeded to look at her to make sure I was talking to the right person and asked her again her response this time was “did i check you in” like duh obviously I’m not asking you for no reason! I don’t like how she simply lied in my face when I asked her a simple question because I KNEW she checked me in. Somehow I was charged for 6 nights instead of 1 but the hotel resolved my problem. Moreover great stay but I dislike the dishonesty for no reason….”