Margaritaville Cottages Orlando in Kissimmee, Florida

“This home was clean organized and very centric”

“The floors were very dirty and could feel sandy when walking around. The curtain blinds were all ripped and had wholes in them. The table was stained and had missing wood in it. Did not have all the kitchen utensils/items as described. When I requested assistance I was ignored and no compensation was done. I will never stay here again due to management and false advertising.”

“I have been staying at these cottages since they first opened. This was truly a terrible experience. Apparently they have smart thermostats and they control the air-conditioning. They have all thermostats locked at 70°. The problem is they do not use sensors in other rooms so only the room in which the thermostat is in reaches 70°. The upstairs what’s always considerably warm. The downstairs bedroom which had two double doors leading to the patio was very hot. For some reason, the air conditioning would reset itself and turn off. During my stay, I had to call maintenance twice and they seemed so annoyed and frustrated. I had to tell one of the maintenance people as much as you’re annoyed, imagine me, I’m on vacation. Something has happened to this place. It is such a nice resort, but unfortunately has poor management. The decisions being made here are going to end up hurting this place. There are too many resorts in Orlando to feel so uncomfortable while on vacation.”

“Would definitely stay at this resort again.”

“We enjoyed parts of our stay, but being without air conditioning for 3 days definitely impacted the experience. The most frustrating part was repeatedly being told someone would come right over, but nobody ever showed up. We understand maintenance issues happen, but better communication and follow-through would have made a big difference.”