Encantada Orlando Resort in Kissimmee, Florida

“Great”

“My stay at this Airbnb was extremely disappointing from start to finish. When we arrived, the TV was already cracked, but once maintenance came to inspect it, we were basically blamed for the damage. The host then attempted to charge me $350 for a replacement TV, with the reasoning that if damage is discovered during your stay, you’re automatically responsible for it.On top of that, there were roaches throughout the home, blood on my pillow, which made the place poorly maintained. The pool also was not properly cleaned during our stay. Another major issue was privacy — after the first couple visits ,maintenance workers started walking into the property without even knocking or announcing themselves. At one point they came in unannounced to replace the TV, and after they finished, they left the TV on at full volume before leaving. It felt very unprofessional. The utilities and supplies were also extremely limited. Do not stay here if u want to feel welcome and at home somewhere”

“We love staying here. The location is really good. It’s 30min from most of the attractions, You’re 10 minutes from gas, groceries and restaurants… it’s a quiet gated community. We literally stay here yearly….”

“This was the absolute worst place we have ever stayed. First we get there and I have to message and wait for a code to even get in; code doesn't work. Have to wait for it to be reset. Get in, and There was hair all over the place, what looked like pubic hair in showers, fake eye lashes stuck to the walls and floors, make up left on pillows, urine on toilet seats, the fridge was dirty and a pitcher of water left in it. I sent many photos to management the day we arrived, I was told it would be made right. Still it never was. The washer stopped working three different times and I was never able to wash our clothes prior to leaving. Their solution was a $176 refund on an almost $1000 trip. I had to clean this home myself before my family could even use it. I should have left and went to a hotel, however it being a massive dance and cheer competition weekend there were literally no options available. Do not waste your time or money on this place.”

“offered early check-in on the website but didn’t give it to me. So when I arrived after a 21 Hour Dr. I had to waste time and drive around for two hours. Offered late checkout but didn’t mention I had to pay a little over $60. They didn’t even leave extra toilet paper or a paper towel towels. The place was beautiful but you could tell they wanted every penny”