DecoNova Vacation Homes & Suites in Kissimmee, Florida

“La atención es muy alargada no te contestan cuando los ocupas y cuando te contestan no te resuelven. El QR de la entrada nunca funcionó la clave de internet se proporcionó incorrectamente por 2 días”

“It was nice place!!! Although I felt like I had to walk on egg shells because everything was a charge. House in good condition little nics that need to be fixed so you don’t feel like it’s your fault just take pictures please!!!!”

“I took my time finding what I believed would be the perfect rental home to relax and enjoy my birthday getaway. Unfortunately, the experience was far from relaxing. Both Friday and Saturday, we were woken up around 8 a.m. by extremely loud renovations taking place directly above us, continuing until after 5 p.m. each day. I immediately reached out to the host regarding the unbearable noise, but I did not receive a response until after checkout. The response I received was simply that they do not own all of the units and that the work was being completed during business hours. At no point was there an apology or any sympathy shown for the disruption this caused. Had this been disclosed beforehand, we never would have booked this property. What was supposed to be a peaceful birthday getaway ended with us feeling exhausted instead of relaxed. I requested a partial refund, which I felt was more than fair considering the circumstances and the photos/videos I provided. Even if the host do”

“When we arrived the bnb was absolutely trashed. The reasoning for it being trashed was “someone breaking in”. The toilets were used and not flushed, towels everywhere, trash all over the house, and the beds looked used. It’s very hard to believe the reason they gave us since it is a gated community. I believe the cleaners did not come by to do their job. However, the house was nice after it was cleaned.”

“pathetic service the door keypad was not given we were homeless at 2 am and finally had to check in a hotel”