Axis reviews in Florida

“The house it self was nice and it was clean. but had a few issues throughout our trip, including the resort being doing for refurbishing. Our pool heater was broke for most of our trip but was resolved by the end of our trip but we were only able to use it for a couple days. A chair broke while being used. Lastly one of the bathroom tubes was draining really slow.”

“They’re too much clutter their dishes set up that were dirty smell like wet dog. The pool was scolding hot, but the hot tub was ice cold a lot of the wallpaper is falling off. The check-in. Instructions were very stressful as we did not understand them with the gate codes and how to access the property. Everything was very last minute in rushed. We had to use a separate website to get the door code there were fingerprints all over the cups that were left out. They were clearly dirty.”

“TLDR: Avoid Casiola/“Dennis” and do not book through Airbnb. There are units managed by other companies in the same building. "Dennis" is the company owner, not host, and support is an outsourced call center with no on-site management. Our AC wasn’t working when we checked-in. Maintenance couldn’t fix it, and the tech couldn’t repair it because Casiola and the unit owner wouldn't approve the cost in time. Forced to stay in the unit to let the tech in, we missed a $200 event. Our unit was 80+ degree humidity all night with our dog, unable to sleep. They offered no real immediate solution, only offering a unit in another city! We were moved the next day to a top-floor unit (we paid for a 1st floor due to our dog). We lost two full days of our vacation and missed family plans. The “manager” refused to call us, and Airbnb did nothing. Casiola refunded only ONE night and completely disregarded our ruined vacation. Casiola is trash—book Vista Cay directly through literally any other company!”

“The home was gorgeous. Just know you will have to pay a fee for every car you have prior to arrival to make check-in at the gate easier. The code to enter was not sent prior to our arrival on the day we got to the home but the host sent the email quickly and helped us get in without any issues. The home was clean except for a few bugs, but that’s expected of being in the south. The amenities were great and I loved the sound system in the living room and patio being synced. It was a great distance from Universal and super close to Disney. Property was easy to access.”

“Overall, the unit needs to be updated. the kitchen and patio tables were stained. all carpeting, especially in the guest room adjacent to the bathroom, were stained and dirty. there was a stick residue next to the bed in the above guest room. Patio table was dirty with a dark, raised residue toward the end nearest the door.”