Axis

“The house it self was nice and it was clean. but had a few issues throughout our trip, including the resort being doing for refurbishing. Our pool heater was broke for most of our trip but was resolved by the end of our trip but we were only able to use it for a couple days. A chair broke while being used. Lastly one of the bathroom tubes was draining really slow.”

“They’re too much clutter their dishes set up that were dirty smell like wet dog. The pool was scolding hot, but the hot tub was ice cold a lot of the wallpaper is falling off. The check-in. Instructions were very stressful as we did not understand them with the gate codes and how to access the property. Everything was very last minute in rushed. We had to use a separate website to get the door code there were fingerprints all over the cups that were left out. They were clearly dirty.”

“TLDR: Avoid Casiola/“Dennis” and do not book through Airbnb. There are units managed by other companies in the same building. "Dennis" is the company owner, not host, and support is an outsourced call center with no on-site management. Our AC wasn’t working when we checked-in. Maintenance couldn’t fix it, and the tech couldn’t repair it because Casiola and the unit owner wouldn't approve the cost in time. Forced to stay in the unit to let the tech in, we missed a $200 event. Our unit was 80+ degree humidity all night with our dog, unable to sleep. They offered no real immediate solution, only offering a unit in another city! We were moved the next day to a top-floor unit (we paid for a 1st floor due to our dog). We lost two full days of our vacation and missed family plans. The “manager” refused to call us, and Airbnb did nothing. Casiola refunded only ONE night and completely disregarded our ruined vacation. Casiola is trash—book Vista Cay directly through literally any other company!”

“Overall, the unit needs to be updated. the kitchen and patio tables were stained. all carpeting, especially in the guest room adjacent to the bathroom, were stained and dirty. there was a stick residue next to the bed in the above guest room. Patio table was dirty with a dark, raised residue toward the end nearest the door.”

“The house was great. I did pay the additional fee for the pool heating. Upon arrival around 7pm on my check in day the pool was still cold. I immediately contacted the host and was told it will take 12-24 hours from the time the heater has turned on, which was earlier that day, before the pool is warm. This alone is already quite upsetting because you are forced to pay for heating every day of your stay but are not garunteed any heat the first day, the heat should be turned on rhe night prior at a minimum. Next morning, the pool was still ice cold. I reached out to the host again and they sent out maintenance who finally turned the pool heater on around 1pm on the second day (i check out the following morning). I should have been offered a refund of the heating fee. Unfortunately, I had to ask for it, but it was given promptly. The host also told me to ask security about extra parking, security told me to ask the host. I also had to request the check in information. Great stay otherwis”

“We loved everything except for the AC. It’s governed till 70F and we love to sleep in a cool room. Other than that everything was perfect. 👌”

“The home itself is a great space in a really good location, so it was disappointing that the cleanliness wasn’t what we expected when we arrived. Unfortunately, the sheets were stained, the pillowcases weren’t on the pillows and we had to put them on ourselves, and the sofa bed linens did not appear to have been changed and had stains and dog hair on them. The fan was also very dusty, so we weren’t comfortable using it. The host was responsive and offered to send the cleaning crew back, which we appreciated. However, we were traveling with an infant and a dog, and having a cleaning crew come into the home while our baby was napping wasn’t really feasible. We also felt these were things that should have been taken care of before check-in. It’s a shame because the property itself has a lot going for it and we otherwise enjoyed the location. With a more thorough and reliable cleaning crew, I think it could be a great stay.”

“Place was easy to access. There was zero problems getting an or finding parking. However, once inside the air conditioner was set at 76. And I did not arrive until late in the evening after six. It was so hot and the smell of mildew was so rampant. I should’ve left then! There was only one air conditioner in the place. Located in the living room room. While the rest of the house stayed warm and would not cool off. The restroom had zero ventilation if the door was closed. And this was also where the strongest smell of mildew was coming from. I won’t be staying again personally. Not to mention the audacity of the host to message around 11 PM. To ask approx, what time would I be leaving so they could get people there to clean? I’m guessing. Which is my issue I didn’t pay to come early and I didn’t pay to stay late, but I would like to be able to stay while I’m there without being bothered. Timing of the messages that were received were always as i walked out weird or watched? Idk”

“The location is great, but if you are sensitive to mold or smoke I wouldn’t stay here. There’s a musty and smoke smell and plug in air fresheners. In the bathroom there is a very large visible water leak from the ceiling down into the wall. When I asked about it via messaging the host didn’t respond. I would not stay here again due to this issue.”

“Place definitely feels unsafe, almost like if you’re in a shady neighborhood. You have multiple run down pubs and weed shop down the street. Not safe for walking by yourself or at night. You also have homeless wondering the surrounding area. Host is not considerate.”