360 Blue reviews in Florida

“The Mr. Sanders Rosemary Beach property is beautiful, exactly as pictured, and comfortably accommodated our party of 10. Unfortunately, our experience with 360 Blue was incredibly disappointing. We booked in January for October and received no communication about Hurricane Isaias until just five hours before check-in, when 360 Blue canceled our stay due to a mandatory evacuation. Our entire party was already traveling, airports were closing, and we had nowhere else to go. Despite receiving check-in instructions and access codes, we received conflicting messages about whether we could stay. After being told to check in by Airbnb and purchasing groceries, 360 Blue told us to leave. Their representative was unfriendly, showed little empathy, and suggested we go to a shelter. We were eventually allowed to stay at our own risk after hours of back and forth. We understand the circumstances were unusual, but 360 Blue’s lack of communication, compassion, and support was unacceptable.”

“Hurricane Isaias was en route the day after check in. Our flights left to Florida in the morning, and I tried contacting numerous times for help and direction about the hurricane. W/O response I had to work with AIRBNB. We were forced to come, and then evacuate a day in, and then told we would not be refunded but only issued a credit that had to be used at that location w/in 12 mo. AIRBNB forced a full refund. Again no help or responses from the host during a state of emergency on national news. Also no power in rooms and dirty outside - I reached out for help, no maintenance sent so we had no power at all in the main suite. Terrible assistance during a stressful time for 10 people, paying a lot of money to stay and travel. S/O to Airbnb for actually being helpful and refunding us for the HURRICANE, and inconveniences we’ve experienced in evacuating.”

“Great stay in a beautiful location. Easy to walk to the beach, loved the lake views and neighborhood. Plenty of space for a large group.”

“Communication before booking was prompt and the booking process was easy. However, I was told there was no ongoing construction but CONSTRUCTION WAS ACTIVE THROUGHOUT OUR STAY. The house was ready prior to check-in but EARLY ENTRY REQUIRED ADDITIONAL FEES AND BAG DROP WAS NOT PERMITTED. The home is nice but NEEDS MAINTENANCE. Walls, doors, furniture and other surfaces had numerous scuffs and stains. A central air vent was visibly moldy, the shower ceiling has mold, and the washing machine had a strong mold/mildew odor with extensive mold on the gasket. Management responded when notified but resolving the issue required multiple messages and coordination that consumed much of a day. We spot-cleaned numerous surfaces ourselves. Positives of this property: Consistent internet Sufficient cookware, dishes, utensils Overall, it seems that 360 Blue/ Callista has limited awareness of the actual condition of its properties. We would avoid their properties in the future.”

“A great place to stay!”