Simply Home reviews in Colorado

“Wi-Fi was unusable. Loved the place but no internet or TV got old in a hurry. Shortly after check-in I received a message from management not to expect a refund due to wi-fi issues (paraphrasing). 3 days into a 4 day trip, we left early and went to a place where we had internet and TV.”

“The condo is nice and in a beautiful location. However, it was not very clean, there was a moth infestation, cobwebs, dust and small pieces of trash behind night stands. Simply sent AI responses to me. I called the main number and still no one has called me back. They did say that because the place is in Colorado and in nature it’s normal to have cobwebs. Seriously! I’m from Colorado, live in the country now and I clean the cobwebs inside my house. They also say they allow pets. I paid a pet fee, my reservation was confirmed for 2 people and 2 pets, and later I was accused of violating their no-pet rules when I complained about the moth infestation etc. and wanted my cleaning fee back. They have since said, oh okay, well look into this ??? I’ve never experienced such a poorly operated management company. Simply host is simply the worst.”

“Wonderful stay to see different parts of Pagosa Springs! The yard was so helpful with the dog and we loved using the grill and hot tub! Would highly recommend!”

“This Townhome was truly awesome! Wonderf Location! The deck is where we spent most of our time. It has beautiful views of the mountains! The home was spotless! Kitchen had anything you needed. Beds & pillows were extremely comfortable. We used the shower near the kitchen because I took the first shower in that one and the water pressure was amazing! What I despise, is that check in is 4, and check out is 10. That's some disrespect! It's already a bummer when you can't get in until 4 and have a normal check out of 11am, but they make you leave even an hour earlier, even though they have a one hour later check in at 4pm.....They offer flexibility.... for a charge, which also bugs when they have shortened hours compared to a standard AIRBNB with check in at 3 and out at 10, or in at 4 and out at 11.... Other than that Wack policy the home itself plus all things they provide were awesome.”

“The place was just like the pictures. The backyard was wonderful for the dogs. Just for info master bed was soft. Nice to have garage access for vehicle. Close to everything. There is construction in downtown Pagosa Springs on the road makes downtown very miserable right now. We did run into an issue with communicating for an hr early checkin. We messaged on site and through text 24 hours in advance. We kept asking for a reply and kept getting we are waiting for our team to respond. We got a text message, literally 5 minutes before requested early checkin with a payment site.”