Manager Review

Upstay in Silverthorne, Colorado

4.73

This is the local review page for Upstay in Silverthorne, Colorado. Amongst managers in Silverthorne, Upstay currently ranks 18 of 25 on guest satisfaction. See the top ranked vacation rental managers in Silverthorne, or see homeowner reviews of Upstay on their profile.

Upstay's guest rating in Silverthorne, Colorado of 4.73 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract. You can see higher-rated managers in Silverthorne.

Recent guest reviews

TatyanaMay 2026
The location was the biggest positive of this unit. It was within walking distance of the Pavilion where we attended a wedding, which made it very convenient. Guests should be aware that the unit faces a busy road and there is significant road noise. The host did provide fans in the bedrooms, which helped create white noise and made sleeping more comfortable. Unfortunately, the cleanliness and condition of the unit were below expectations. It appeared to have received a surface cleaning, but not a true deep clean. The bathroom exhaust fans were heavily coated with dust, several rugs were stained and dirty, and the walls and baseboards showed considerable wear and would benefit from cleaning and fresh paint. As a vacation rental owner myself, I know the importance of periodic deep cleaning, and this unit would greatly benefit from one. There were also several deferred maintenance items that should be addressed to improve the overall guest experience.
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TraciMarch 2026
We enjoyed our stay! A beautiful home, just as it was pictured. Clean and conveniently located. The host was responsive and very friendly. Would definitely recommend and stay here again!
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RyanMarch 2026
Great place for a father son trip! Host were super responsive and addressed all needs during our stay. Thanks for sharing your place with us!
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BrianFebruary 2026
We were extremely disappointed in this property, to the point where we cancelled after the first night. It is incredible small, and our family of 5 could not comfortably watch TV together because the family room had one 2 person couch and 2 individual chairs that were extremely uncomfortable. The rugs were stained. The pictures made it seem like the place was much bigger than it was. The dishwasher was filthy, with what looked like bacon grease caked on the racks. The dishwasher itself was not fully functional, and the gas fireplace did not work. To the host's credit, they were very responsive and provided a full refund for the remaining 3 nights we had on the reservation.
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EmilyJanuary 2026
The townhouse is large and nicely furnished, with a good location next to Silverthorne amenities and ski resorts. The beds are comfortable and the bathrooms are patios and clean. The place could benefit from a few more amenities (stocking the kitchen and pantry with more dishes and basics, providing laundry detergent, more bath towels etc.) and attention to detail - the coffee maker was broken, and the washing machine and dishwasher were both in need of a deep clean and potentially some repairs. We ended up eating out/spending more time out of the condo than planned because of these conditions. Overall it was a comfortable place for the weekend. We appreciate the garage parking too!
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