Alex Bonnett reviews in Grand Lake, Colorado

“Disappointing There is no dishwasher soap. Upon arrival a shelf in the fridge was broken. There was a lower kitchen cabinet that hung by a thread and was broken. The hand soap in the upstairs bath was filled with water instead of soap and the sink closest to toilet doesn’t drain. The foldout sofa in the basement is broken. The hinge on the wood gate on deck to stairs is broken. There are no extra pillow cases for pillows in closets and the pillows on the beds are so thin it would be nice to be able to use some the extra pillows.”

“A lovely place located in a beautiful sorrounding right by the rocky mountains. It was exactly what we needed. Our experience would have been even better had the hosts responded positively to our repeated requests to fix issues with streaming services. Outside of that the place was more than adequate for our needs.”

“The house layout was great for our large family and location was nice. The kitchen was clean and well-stocked, however the grill needed a good scrub and had no brush included for this. The kids enjoyed all of the games and toys. There were extra blankets/comforters but no sheets for the 2 futons or pull-out couch. We needed these for sleeping arrangements and inquired about getting them but did not hear back for 14 hours, leaving us to improvise overnight. The house is very hot during the day due to west-facing windows that would be lovely in the winter, but harsh during the summer. It took well into the night to reach a comfortable sleeping temperature, while the top floor never did. Beware that the family room/bunk room downstairs had a bad odor lasting the whole time we were there. A heads up to future guests that shampoo, conditioner, and body wash were not provided. Unfortunately for the reasons listed, it was not a 5-star stay for us.”

“This host seemed great at first got automatic messages about procedures, the local fire ban, and opportunities to add special extras to my stay. I live an 8 hour drive away from the property, so was not there at the earliest check in time which was 4 pm. At 8pm, four hours after check in time my reservation was cancelled because the property would not be ready. Not at 4, when it SHOULD have been, but four hours after that time it was said to be ready for check in. In the aftermath I was assured in conversations w/the host and support that I would get a refund right away and could place a reservation for another property. They tried looking and said they would refund a difference on one the the places they recommended, however this is impossible because once a reservation is actually cancelled you get the receipt for it saying refund will be posted in up to 10 business days. I ended up in a very unfavorable situation because what I was being told was not happening to rent a new property”

“The cabin was cozy & nice. A bit disappointed that the windows didn't have screens... would've been nice to open them. No outdoor patio w/ seating by a stream. No oil in kitchen as stated.”