Vacasa in Frisco, Colorado

“Honestly stay was great location was perfect, walking distance from chairs. BUT I can’t seem to get my jacket back. Checked out Sunday at 10am, called to request it be sent to me before we even got out the Rocky’s. It’s Thursday evening multiple calls and corporate still doesn’t have an update and can’t reach local management.”

“Buen apartamento! Una zona muy centrica con todo lo necesario cerca! Solo pequeños detalles, una ventana de la sala estaba rota y entraba mucho frio! Y la televicion no tiene aplicaciones de streaming, lo demas estuvo perfecto! Me encanto y volveria sin pensarlo!”

“The apartment is in a prime location—clean, well maintained, and cozy with great amenities. However, communication was difficult. All issues had to go through a central customer service team, with no direct contact with the local team, making follow-up slow and frustrating. For example, the oven broke during the last 2.5 days of my stay and wasn’t fixed in time, and I had to repeatedly chase for updates. Vacasa did offer a partial refund, which I appreciated, but the communication process was the biggest downside.”

“Location and cleanliness was good, rooms/beds were comfortable. Downside: the place needs maintenance. A lot of appliances/things falling apart light lights, blinds, toilet paper holder, microwave, etc.. I was told someone would come to fix things but we only stayed the weekend. Nobody showed up while we were there. Still, it was nice to walk to the resort and be close to everything, although copper could use some sidewalks.”

“Nailed us with extra cleaning fees; had to review the case with AirBnb.”