Ponderosa Realty & Management in Estes Park, Colorado

“Buyer beware. First time in this area and both weather and house were uncomfortably hot- unable to stay there. Older folks plus chronicle illness. They did not advertise AC. We did not ask. When we called for help, they were rude, callus, and did not care. We advised them we had to leave, closed up and left. Found a delightful place with real customer satisfaction focus The original realty company never checked to see if we were OK. Never any help. No customer service for user at all. I did not ask realty company for refund at the time so when they emailed after the trip to advise they would not pay refund, I was livid. Estes Park is beautiful and everyone we met was delightful except for realty company staff. Ask every question, double check everything, and do not expect to get any assistance when you arrive.”

“The stay was peaceful with Mountain view off of the small deck. It was cozy and the bathroom was a little tight but it works well. Only recommendations I would have would be the kitchen accessories very limited dishes. Everything matched the description.”

“Very nice place for 2 people, not 4. Bedroom bed was comfortable. Living room pullout couch is very small. Maybe 1 small child could sleep on it. Living room furniture needs to be updated, it’s very uncomfortable. Great location, quiet and peaceful.”

“Would not stay again, just because of communication. I will say that the property was quite fine. A little cramped for two people (bed is not a queen, more like a “full” size or a double, but everything else was quite fine and the location, just a mile or two of the “downtown” area is very convenient. Our problems were that the wifi did not work from the very beginning, and the property company running the place did not fix it for three days, meaning we chewed up our own data plan during that time. When they did fix it, they tried to blame me, saying I must have turned it off. Reader, I did not, and did not appreciate this accusation. I had to contact Airbnb support to get any response from the host. Moreover, we asked about hand soap (empty when we arrived) and an extra blanket. Those requests went utterly unanswered, not even acknowledged. Not super-important, clearly, but indicative. The place is fine, truly, just don’t expect any support whatsoever.”

“Definitely rustic but worked just fine. This is a beautiful location with easy park access. There is plenty of space to feel like a relaxing place to be. I would highly recommend bringing your own pillows if you can. The ones there are so, so old and thin. My neck is still killing me.”