Aspen Leisure Company in Basalt, Colorado

“The apartment itself is beautiful and well located in Basalt. Aspen Leisure Co. was responsive and promptly addressed issues w/i their control, including a CO₂ alarm. The fireplace is also a nice feature once you know how to operate it. The building had significant issues during my month-long stay. The elevator was out of service for almost the entire month and was repaired only 2 days before I left. Multiple entry keypads intermittently failed, including the garage door keypad, and the keypad closest to the unit never worked. Residents sometimes propped these doors open with rocks, etc., creating security concerns. The garage was very cluttered, and the stairwell and courtyard were poorly maintained, with trash, unpleasant odors, and broken lights. I also encountered a bug in the pantry. A window became jammed open for the remainder of my stay, some interior lights did not work, and the trash access code did not work for me. Wi-Fi was limited. However, I’m grateful ALC hosted me.”

“We were disappointed. Their were no instructions for the TV, the shower head was so clogged it needed replacement, the pillows were very hard. When I asked for softer pillows, the answer was we only use foam. Having stayed in numerous 4+ hotels and condos I have never not had a softer pillow. We had to purchase our own pillows. The furniture was old and needed to be replaced.”

“We loved this place! And the location was amazing! Hosts were super nice and responsive”

“Amazing value for the location. Right next to shopping and short drive to outdoor attractions and Aspen.”

“Everything was great, but the apartment was on the 2nd floor and the elevator was broken the entire stay (out until July). I only found out after asking. Coming from Florida for a week with lots of stuff, the altitude already hit us hard, and carrying everything up and down the stairs, especially after packing and doing all the required cleaning before the 10am checkout was exhausting. I just wish I had known ahead of time, or had been offered a discount or credit for the “inconvenience.””