Alex Bonnett reviews in Colorado

“5 star location, 2 star experience It’s impossible to deny this is a prime location. It backs to the lake and you are on the boardwalk in downtown Grand Lake. You can’t pick a better location. The prime location doesn’t excuse some glaring misses on amenities. 1) this is a second floor apartment requiring use of the back deck staircase to access. This is not included in the listing. 2) host asks you to take out the trash but provide no location for the trashcan. There were no dumpsters on the property. Adjacent properties had locks on their dumpsters. 3) no dish soap provided. This unit had a fully stocked kitchen. 4) there was a flat screen smart TV but no remote was found. It could not be turned on. 5) Both a coffee maker and coffee were listed as amenities. A Keurig was in the unit but only 1 pod was made available. It was decaf. 6) The bed had 1 quilt and a sheet. No other blankets are in the unit. It was October in the mountains. Great location. Poor amenities.”

“Disappointing There is no dishwasher soap. Upon arrival a shelf in the fridge was broken. There was a lower kitchen cabinet that hung by a thread and was broken. The hand soap in the upstairs bath was filled with water instead of soap and the sink closest to toilet doesn’t drain. The foldout sofa in the basement is broken. The hinge on the wood gate on deck to stairs is broken. There are no extra pillow cases for pillows in closets and the pillows on the beds are so thin it would be nice to be able to use some the extra pillows.”

“A lovely place located in a beautiful sorrounding right by the rocky mountains. It was exactly what we needed. Our experience would have been even better had the hosts responded positively to our repeated requests to fix issues with streaming services. Outside of that the place was more than adequate for our needs.”

“The house layout was great for our large family and location was nice. The kitchen was clean and well-stocked, however the grill needed a good scrub and had no brush included for this. The kids enjoyed all of the games and toys. There were extra blankets/comforters but no sheets for the 2 futons or pull-out couch. We needed these for sleeping arrangements and inquired about getting them but did not hear back for 14 hours, leaving us to improvise overnight. The house is very hot during the day due to west-facing windows that would be lovely in the winter, but harsh during the summer. It took well into the night to reach a comfortable sleeping temperature, while the top floor never did. Beware that the family room/bunk room downstairs had a bad odor lasting the whole time we were there. A heads up to future guests that shampoo, conditioner, and body wash were not provided. Unfortunately for the reasons listed, it was not a 5-star stay for us.”

“This host seemed great at first got automatic messages about procedures, the local fire ban, and opportunities to add special extras to my stay. I live an 8 hour drive away from the property, so was not there at the earliest check in time which was 4 pm. At 8pm, four hours after check in time my reservation was cancelled because the property would not be ready. Not at 4, when it SHOULD have been, but four hours after that time it was said to be ready for check in. In the aftermath I was assured in conversations w/the host and support that I would get a refund right away and could place a reservation for another property. They tried looking and said they would refund a difference on one the the places they recommended, however this is impossible because once a reservation is actually cancelled you get the receipt for it saying refund will be posted in up to 10 business days. I ended up in a very unfavorable situation because what I was being told was not happening to rent a new property”